The Role We are hiring for the Customer Service Representative role, it's about answering calls; it's about providing solutions, maintaining accurate data, and ensuring every interaction reflects our commitment to excellence. Location:Newcastle upon Tyne Duration:Minimum of 6 months with pontential conversion to FTE Mode of contract:Onsite Key Responsibilities

Manage high-volume inbound calls and digital inquiries within a busy contact center environment.

Provide professional, empathetic, and efficient support to resolve customer queries.

Navigate internal systems to update and manage customer records with high attention to detail.

Ensure compliance with industry regulations and internal company policies.

What You'll Bring The Essentials: Contact Centre Experience: You are comfortable working in a structured, fast-paced call center environment.

Customer Service Excellence: A proven track record of de-escalating issues and providing high-quality service.

Communication: Exceptional verbal and written communication skills.

The "Nice-to-Haves": Financial Services Background: Previous experience working within banking or fina...