Its great to see you are interested in joining us, please take a closer look and good luck with your application.

Claims Handler

Start Date: 24th November 2025

Training:  2 weeks, Monday to Friday 9am-6pm. Full attendance is required.

Working Shifts: 5/7 days between 8am – 9pm Monday – Friday and 8am – 8pm Saturday and 9am - 6pm Sunday (Full Flexibility required)

Rate of pay: £26,020 per annum

Site: Work at Home 

Requirements: DBS and Credit Check (We are only looking at outstanding CCJs and Bankruptcy, however we are able to work with applicants who are currently on a re payment plan, and making regular payments).

Who are we?  We are the voice of our clients.

We are a global outsourcing Contact Centre located in 2 different fabulous buildings, Baltic Place on Gateshead Quayside, and Tyne River House, situated on the river side, close to the Metro Centre. We have a reputation for hard work, outstanding results, and for simply being “a great place to work”.

What do we do? We provide fantastic service and great careers.

• We interact with customers on behalf of our clients, helping to solve their queries.  Basically, looking after them in the way they deserve, the only way!
• We do this by telephone, email, web chat, white mail and social media interactions.
• We develop our teams and provide some fantastic opportunities for progression. If you want a career, you can make it happen.

What role is available?  Claims Handler from customers who are wanting to make a claim on their mobile phone insurance.

• Handling inbound calls from customers wishing to make an insurance claim with regards to their mobile phone device.
• You will support your customer through the process, assisting with fresh claims, or perhaps cancelling if required.
• By following set questions on your PC, you will talk your customer through a step by step process to determine the options available to them.

What does an average day look like? Now there’s a question!

• A typical day will see you working up to 8hrs per day in a lively & vibrant environment. With an hour for lunch and breaks, you always have time to catch up with friends, grab something to eat at the local Café or perhaps go for a walk along the river side.
• You will start your day signing into your systems to make sure you are ready to take your first call of the day.
• You will talk to a variety of customers and support them by provide a positive experience on every call.
• Some days will be quiet with rest periods between calls, and other days could be busy with everyone wanting your help at once.

What do we need from you? People skills and confidence in your PC skills!

• A good attitude and the ability to interact with lots of different people.
• Computer skills, and the ability to navigate with ease.
• Flexibility, great attendance and good time keeping to make sure your available for our customers.

What will we give you? Well there’s plenty, where do we start? 

• 2 weeks of classroom based training (paid of course) and a further 2 weeks in a dedicated area on the call floor that we call “Nesting”. This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don’t worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help.

Anything else that we have to offer? Always, and just to name a few........

• Cineworld tickets - Up to 55% off
• Virgin Trains - 20% off
• Virgin Experience Days – 20% off
• 25% off O2 and 20% of EE Mobile Contracts
• Sony – 20% off Mobile Phones
• Pure Gym – Reduced Membership
• Ray-Ban – 20% off