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Customer Success Manager (Retail Media) at AI AdTech SaaS Platform, London (City of London)

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Client:

Grey Matter Recruitment

Location:

London (City of London), United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

26.08.2025

Expiry Date:

10.10.2025

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Job Description:

Exciting opportunity for an experienced Customer Success Manager to join a fast-growing AI AdTech SaaS platform, as they continue to scale their Retail Media specialist team.

The Company

• $100m in funding by top VCs
• Manage $8B annually in media spend
• Power digital marketing campaigns in more than 190 countries
• Work with half of the Fortune 50 and all the top 10 Global Ad agency networks
• Bonus, share options, and extensive benefits

The Role

As a Customer Success Manager, you will leverage your expertise across various marketplaces to drive success for a portfolio of well-known global brands.

• Build and optimize successful marketing campaigns across Amazon, Walmart, etc.
• Utilise digital marketing analytics to interpret campaign trends, make performance recommendations, and tell the story behind your clients’ KPIs.
• Identify new marketing opportunities to optimize brand awareness and drive sales.

Desired Skills & Requirements

• Proven Retail Media/Commerce expert, confident working with high-value global brands.
• Experience across the full Amazon Ads suite is highly beneficial.
• Highly strategic, comfortable managing and developing relationships with senior stakeholders.
• Data-driven with strong attention to detail.