Job Title: Customer Support Programme Manager Location: Farnborough / Hybrid Salary: Competitive with a generous bonus + Company Car Job type : Full time, Permanent Working Hours: 40 Hours Per Week , Monday-Friday Application Deadline: 20th October 2025 About Us: At The Retail Performance Company (rpc), we support and partner with our clients to deliver exceptional customer experiences. From strategy and customer journey design to data-driven insights and people development, we provide end-to-end solutions that transform businesses and create lasting value. Our mission: to empower people and organisations to deliver outstanding customer experiences every day. The Opportunity: We are currently looking for a Customer Support Programme Manager to contribute to the promotion of central Customer Support programmes & initiatives. Within this role, you will take on the responsibility of line manager to a team of 16 people reporting to you. The role will be responsible for the operational management of programmes including Accessories Sales Management, Service Retention Consultancy, Physical, Digital & Lifestyle E-commerce providing reports, insights and results to the business as well as to the client key stakeholders. A strong aftersales ba...