TECEZE Northampton, England, United Kingdom

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Location: Northampton, UK

Contract

12 months - Extendable

Overview

Role Overview: We are seeking a Level 1 DSS Engineer with strong experience in retail IT environments, including POS systems, to provide end-to-end IT support. The engineer will ensure seamless operations across desktops, servers, networks, and retail point-of-sale systems.

Responsibilities

• Deliver end-user IT support for desktops, laptops, mobile devices, and retail-specific equipment.
• Install, configure, and troubleshoot Windows 10/11, standard business applications, and POS software.
• Provide support for Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).
• Manage user accounts and access rights in Active Directory.
• Perform routine server administration tasks, including patching and backups.
• Handle incident, problem, and service requests via ticketing systems (ServiceNow, Remedy, or similar).
• Support network devices (routers, switches, firewalls) at a hands-and-feet level.
• Troubleshoot POS systems, barcode scanners, receipt printers, and related retail hardware.
• Ensure POS software and hardware uptime, including upgrades, configuration, and integration with back-office systems.
• Provide VIP/Executive support as required.
• Collaborate with remote L2365 teams and vendors for escalations.
• Maintain accurate documentation and follow ITIL best practices.

Required Skills & Experience

• 3+ years of experience in Desktop/Server/IT Support, including POS systems in retail environments.
• Hands-on experience with POS software, barcode scanners, and receipt printers.
• Strong knowledge of Windows OS, Windows Server, and Active Directory.
• Experience with Microsoft 365 administration & troubleshooting.
• Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• Skilled in hardware troubleshooting (desktops, laptops, printers, retail peripherals).
• Familiarity with remote support tools and ticketing systems.
• Excellent communication and customer service skills, particularly in retail IT support.
• Fluent in English; local language knowledge is a plus.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology and Other

Industries

• Computer and Network Security, IT Services and IT Consulting, and IT System Operations and Maintenance

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