Extensible, frictionless payments are a critical enabler for our revenue growth and guest satisfaction across all Digital touchpoints. Accountable for execution of the Payments and B2B product roadmaps. Developing an expert understanding of our Payment experiences to ensure scalable flows across Booking, Reservation Amendments and Refunds, incorporating Premier Inn’s proprietary Business Account facility. This role has ownership of the continuous improvement process that is based on customer insight, market trends and key data analysis

Why You’ll Love It Here

- Up to 10% matched pension

- Up to 60% discount on Premier Inn stays and 25% discount on our Restaurant brand

- Annual Incentive of up to 20%

Location: Hybrid role minimum 3 days per week in office based at our office in Holborn, London (EC1N 2TD)

What you’ll do:

• Own and manage B2B and Payments Product backlog
• Working with payment software providers and other partners, utilise their insight and support, to deliver tactics that exploit value and drive continuous improvement
• Work with analysts and optimisation and insights to ensure that all product Epics and features have a clear line of sight to business value and are prioritised to deliver maximum commercial benefit from development time
• Design and develop journeys and features

What we need:

• Developing and owning Backlogs for Payment and Checkout Products
• Established set of Product development best practices methods to define requirements
• Use of Account Management and Payment-related analytics and KPIs to define Feature and Product Goals
• Expertise in Product Design and Technical Product Development
• Data-driven decision making to drive performance optimisation - Proficiency in Google Analytics, Adobe Analytics, Content Square

Be part of our Commercial Team at Whitbread

Our brands speak for themselves, but that’s down to the work that our Marketing team put in. Creativity and innovation allow us to elevate our brands, gain new guests and keep our regulars coming back for more. From producing branded adverts that showcase our ever-changing hotel rooms, right through to promoting new launches, B2B and collaborating with Media agencies to deliver different digital campaigns, you’ll be there using insight, data and strategy to get our brands noticed.

We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcome your application whatever your background or situation.

Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQ+ community (those who identify as lesbian, gay, bi, trans, and non-binary or those who use a different LGBTQ+ term), are strongly encouraged to build a career with us. We are open to part-time and flexible working and, where possible, will try to support this.