Director, Customer Success at AI Retail Media AdTech SaaS

New Yesterday

Job Description

Exciting opportunity to join a hyper-growth Retail Media AdTech platform transforming how the world’s leading eCommerce brands approach omnichannel advertising. This is a unique opportunity to own key enterprise client relationships, drive measurable impact, and lead a high-performing client success team.


The Company


  • $80 million in funding from top VCs
  • Multi-award-winning - ‘Best AdTech Solution’
  • 100% growth year-on-year for the last 5 years
  • Clients including Apple, Amazon and Facebook


The Role


As Director, Client Success, you’ll play a pivotal role in ensuring the success of the company’s most strategic clients. You will:


  • Build and grow relationships with Tier 1 enterprise clients, ensuring long-term success
  • Lead and mentor a client-facing team, implementing best practices to deliver results
  • Collaborate cross-functionally with Product, Sales, and Solutions to drive adoption and innovation
  • Shape account strategy and client development to maximize impact


Desired Skills & Experience


  • Extensive experience within the Commerce / Retail Media space, with a solid understanding of Amazon Ads
  • Confident working with high-value clients, utilising hands on expertise to guide account strategy and client development
  • Exposure to other Marketplaces / Channels beneficial, but not essential
  • Experience leading client facing teams desirable


For more information or to apply for this role, please email your CV to mhairi@gmrecruit.co.uk

Location:
City Of London
Job Type:
FullTime
Category:
Business

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