OverviewAre you passionate about delivering outstanding customer service and ready for a new adventure in Lisbon? We\'re looking for a skilled professional to join our team and make a real difference in our customers\' lives.Mandatory EU passport (no Visa sponsorship)What You’ll DoResolve customer queries via chat, call, or email with empathy and efficiencyOwn customer cases end-to-end, including complex investigationsSupport fraud detection, disputes (e.g., chargebacks), and complaint resolutionIdentify and assist vulnerable customers, escalating when necessaryCollaborate with peers to improve processes and provide feedbackStay agile and responsive to evolving customer and business needsWhat You’ll BringFluent English (C1/C2) and proven customer service experience (preferably in Ireland)At least 12 months of experience in fraud, disputes, or complaints handling (Mastercard/Visa rules knowledge a plus)A track record of working to performance targetsCommitment to excellence in customer support and carePerks & BenefitsHealth insurance from your first dayCareer development and training opportunitiesRelocation support: flight refund & option to live in company-provided apartmentsAnnual return flight to your home country (within Europe)Free Portuguese lessons, sports activities & team eventsThe chance to collaborate with industry leadersLocation: Lisbon, Portugal #J-18808-Ljbffr