Description

Our Client in the Forecourt Industry is seeking to employ a Financial and Retail Operations Supervisor to their team based in East London.

Requirements:

• Matric certificate.
• Diploma / certificate in Bookkeeping, Accounting, Finance, or relevant field.
• Minimum of three years proven work experience in a similar role.
• Experience with fuel management systems such as WinBranch and Namos is required.
• Knowledge and experience of the Zero accounting system will also be a big advantage.
• Ability to take instruction from superiors and work in a team environment.
• Experience with spreadsheets.
• Excellent analytical, problem-solving, and communication skills.
• Attention to detail and ability to multitask in a fast-paced environment.
• Honesty, integrity and reliability.

Responsibilities, but not limited to:

Accounting

• Manage all accounting transactions including daily sales reconciliations and accounts payable and receivable.
• Perform cash reconciliations, card transaction reconciliations, daily cash-ups, sales reconciliations and bank deposits.
• Work closely with the Accountant, Administrator (Accounting) and General Manager (Operations).
• Maintain accurate financial records and ensure compliance with accounting standards.
• Manage accounts payable and receivable, ensuring timely payments and collections.
• Conduct monthly stock takes and reconcile inventory records.
• Ensure timely bank payments and prepare monthly financial analysis packs.
• Comply with all financial policies and regulations.
• Coordinate with head office and external auditors and prepare for audits to ensure compliance with regulations.
• Assist in payroll processing and ensure accurate and timely execution.
• Perform any other reasonable duties expected of an Accountant and Operations Supervisor.

Retail and Operations

• Supervise daily operations to ensure efficiency and profitability.
• Monitor sales performance and implement strategies to increase revenue and customer satisfaction.
• Ensure product availability, proper stock rotation and compliance with merchandising standards.
• Oversee fuel sales, pricing updates and stock replenishment.

Staff Supervision and HR Administration

• Supervise, train and evaluate staff to maintain high performance and service standards.
• Assist with staff scheduling, shift planning and attendance tracking.
• Foster a positive work environment and promote employee engagement and motivation.

Customer Service and Relationship Management

• Ensure excellent customer service by resolving complaints and maintaining service standards.
• Train staff to improve customer interactions and enhance the overall shopping experience.
• Build and maintain strong relationships with suppliers, vendors and service providers.

Reporting and Performance Analysis

• Prepare and present weekly reports on expenses, shortages, claims and operational risks.
• Provide management with regular financial performance, sales trend and operational efficiency reports.
• Analyse data to identify opportunities for improvement and cost-saving.
• Assist in strategic business planning to optimise profitability.