OverviewGBR Customer Experience Advisor | Retail and Business Banking | S1 | Dumfries Branch. Join to apply for the GBR Customer Experience Advisor role at Santander UK.We are currently recruiting Customer Service colleagues, with a starting salary of £26,180 per annum. This is made up of a base salary of £24,000 along with an additional £500 flexible benefit and up to a £1680 discretionary performance related.ResponsibilitiesActing as the first point of contact for customers in branch or over the phoneAssisting with day-to-day transactions, queries and servicingAnswering customer calls into our contact centreBuilding relationships and finding solutionsDeveloping your knowledge of services and products to help our customersIdentifying new ways to improve the customer experienceWhat you’ll bring (Qualifications)Proven ability to deliver outstanding customer service either from a face-to-face or a telephony backgroundThe ability to communicate effectively with customers to truly understand their needsA real desire to go above-and-beyond for customersEffective team working skills with a flexible, can-do approach to workOpenness to a broad range of activities even if outside of standard expectationsAbility to grow, adapt and change accommodating business needs and prioritiesYou will require the right to work in the UKWhat else you need to knowThis is a full-time permanent branch-based role, working 35 hours across Monday to Saturday between 8:00am – 6:00pmThe role is based in our Dumfries branchInclusion and BenefitsAt Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We celebrate diversity and develop talent through our values of Simple, Personal, and Fair.Starting salary of £24,000 plus a £500 annual cash allowance25 days’ holiday plus bank holidays, increasing to 26 days after 5 years, with the option to purchase up to 5 contractual days per yearEligible for a discretionary performance-related annual bonusVoluntary healthcare benefits at discounted ratesFree access to digital health services and wellbeing resources8% pension contributions by default, with higher contributions if you contributeCompany-funded life and income protection, with optional additional coverSupport for charitable giving and community partnershipsShare in Santander’s success through share plans24/7 access to an online employee discount platformStaff versions of Santander products and other discountsRight to workAll employees must have the right to work in the UK. If a visa/work permit is required, it will not influence the decision on progression, but without the right to work Santander will withdraw any conditional offer.What to do nextIf this sounds like a role you’re interested in, please apply. For assistance in the recruitment process, contact resourcing@santander.co.uk.Additional InformationApplications are welcome with the understanding that there may be no relocation package. Santander will pay employer mandatory government fees required for visa sponsorship; you may be liable for personal immigration and relocation costs.Job DetailsSeniority level: Entry levelEmployment type: Full-timeJob function: Sales, Public Relations, and Customer ServiceWe look forward to your application. #J-18808-Ljbffr