Overview

Global Retail Training Design Manager | London | 12 month fixed term contract

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations. Our approach to skin care involves meticulous attention to detail, using only efficacious ingredients to create formulations which stir the self and senses. We seek out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.

We aim to balance people, planet and profit, actively reducing our footprint. We are a certified B Corp and are committed to building a more sustainable and inclusive society. Since 2023, Aesop has been part of the L’Oréal Groupe, a global beauty leader with many brands and long-term career growth opportunities.

“A business doesn’t consist of walls or machines, but people, people, people.” – Eugene Schueller

Role purpose

The Global Retail Training Design Manager has primary responsibility for designing and delivering learning solutions and initiatives that build retail capability across brand, business, customer and performance. They apply adult learning principles, project and team management to drive innovation and maintain a high-performing, engaged team, ensuring Aesop Training is best in class and delivers measurable impact on performance.

Responsibilities

• Develops and delivers high-quality, innovative, end-to-end blended learning solutions with a focus on digital initiatives that enable teams to develop professional skills, behavioural skills, and systems application for continuous performance improvement, service quality and consistency.
• Elevates learning experience design with emerging trends aligned to Aesop values and brand DNA.
• Collaborates with Global teams and Markets to ensure alignment to objectives throughout projects.
• Applies tested instructional design theories, practices and methods to achieve optimal learning outcomes.
• Conducts research to identify pain points, shape concepts, and test solutions with a global audience.
• Understands retail zones, landscape, and cultural nuances to build training frameworks that meet business needs.
• Reviews existing learning solutions and materials to remove duplication and ensure consistency and best practice.
• Develops assessment instruments to measure performance; interprets data to identify opportunities for improvement.
• Uses agile practices to bring solutions to market quickly and efficiently.
• Collaborates with stakeholders to embed understanding of Retail Learning & Development and facilitates regional execution of global initiatives.
• Manages the Global Retail Training Design Team to deliver best-in-class programmes within timelines.
• Maintains and evolves existing Retail Training solutions, programs, tools and frameworks; runs the Design Guild and community of practice.

This is a full-time 12-month fixed-term contract position operating with a hybrid working pattern.

What We Are Looking For

• Open mindset and curiosity to understand others, listen without judgement, and act on diverse perspectives.
• Commitment to fostering an inclusive and psychologically safe work environment.
• Track record of delivering consistent results in a large complex business.
• Advanced understanding of adult learning principles and human-centred design.
• Exceptional writing and communication skills.
• Proven experience in design and development of end-to-end competency-based, learner-led training programmes.
• Advanced skills in Articulate 360, SCORM and LMS functionality (Workday).
• Experience writing content for digital and classroom purposes, including activities, assessments and facilitator guides.
• Strong consulting skills to understand and challenge stakeholder requirements and determine appropriate solutions.
• Strong project management skills with the ability to collaborate with functions/departments and regional teams to deliver global solutions.
• Strong organisational skills to set priorities and work within timelines.
• Retail industry experience preferred.

Skills & Competencies

• Instructional design
• Consulting skills
• Change management
• Facilitation for diverse audiences
• Coaching
• eLearning authoring tools including microlearning

What’s On Offer

We take a holistic approach to employment, promoting professional development, career growth and wellbeing, with opportunities to engage with the local community through the Aesop Foundation and volunteering programs. Employee benefits include:

• Flexible, hybrid working pattern
• Generous product discount allowance and bi-annual product allocation
• Paid volunteering allowance for all employees
• Bonus opportunity based on personal and business performance
• Access to development via LinkedIn Learning, in-house training and study support opportunities
• Employee assistance programs, Headspace subscription and summer hours options

Aesop is committed to attracting, developing and retaining the very best people, promoting inclusion and belonging as part of our success.