Zachary Daniels is proud to be retained by a purpose-led, FCA-regulated retailer in the search for a senior national sales leader.

The Opportunity We're seeking an experienced and values-driven Head of Retail Operations to lead the national field sales and capability strategy for a regulated UK retailer. Reporting directly into the Executive Team, this role is critical to the business's mission: delivering meaningful, compliant, and customer-first services at scale.

You will lead a field-based team of Sales Managers and Learning & Development Managers, overseeing performance, training, and culture across a large multi-site estate. You will also work closely with Regional and Divisional Managers to ensure alignment between operational performance and sales capability in every location.

This is a high-impact, highly visible role suited to a commercial operator who thrives in regulated, customer-focused environments someone who knows what it takes to lead in a complex, multi-region operation.

Key Responsibilities

Lead the national retail sales operation, including structure, performance, and culture transformation

Directly manage a UK-wide team of Sales Managers and Learning & Development Managers

Build and deliver scalable onboarding, coaching, and performance development programmes

Ensure all sales activity is fully FCA compliant, ethical, and customer-focused

Work in partnership with Regional and Divisional Manage...