Head of Retail

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The Head of Retail will define and execute the retail strategy across boutiques and wholesale partners, elevating client experience, building high-performing teams, and restoring the brand’s rightful place in fine watchmaking. This leader combines strategic acumen with a hands-on approach to modern luxury retail.
Key Responsibilities Leadership & People Inspire and develop boutique teams to deliver exceptional service and performance. Embed a culture of excellence, empathy, and accountability. Ensure consistent training in sales, storytelling, and brand values.
Client Development Drive new client acquisition through targeted initiatives and events. Cultivate lasting relationships with collectors and UHNW clients. Use CRM insights to grow loyalty and lifetime value.
Retail Experience Reimagine the in-store journey, from design to service rituals, reflecting quiet sophistication. Uphold impeccable standards in merchandising, hospitality, and operations. Create immersive brand moments that forge emotional connections.
Wholesale Management Strengthen relationships with retail partners, ensuring aligned presentation and profitability.
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Location:
London
Job Type:
FullTime
Category:
Sales

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