Loss Prevention Officer - London Marriott Kensington
10 Days Old
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
We are looking for a passionate Loss Prevention Officer to join our wonderful team at London Marriott Hotel Kensington.
You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Be inspired by what's possible and discover your own future. Begin your purpose, belong to a global community, and become the best version of you. At Marriott...Be you.
As a Loss Prevention Officer at the London Marriott Kensington, you are responsible for protecting the most valuable assets within this wonderful hotel, the building itself, its associates, and its guests.
You will primarily be responsible for welcoming all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; prepare and review written documents accurately and completely.
Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards.
Stand, sit, or walk for an extended period.
Follow all company policies and procedures, report accidents, incidents, injuries, and unsafe work conditions to manager.
Complete safety training and certifications; ensure uniform and personal appearance is clean and professional; Maintain confidentiality of proprietary information; protect company assets.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by the Senior LP Manager or LP Supervisor.
CORE WORK ACTIVITIES
Conduct daily physical hazard inspections, respond to accidents, contact EMS or administer first aid/CPR as required.
Complete a Loss Prevention shift summary/daily activity report.
Patrol all areas of the property; assist guests with room access.
Monitor of the CCTV, and check of the fire safety system.
Assist guests/employees during emergency situations.
Defuse guest/employee disturbances, call for outside assistance if necessary.
Complete incident reports to document all Security/Loss Prevention related incidents.
Handle all interruptions and complaints, resolve safety hazard situations.
Escort any unwelcome persons from the property without interrupting the orderly flow of property operation.
Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals.
Conduct investigations and gather evidence.
Lock property entrances when required
PREFERRED QUALIFICATIONS
High school diploma or GED;
2 years' experience in the security/loss prevention or related professional area. OR
2-year degree from an accredited university in Criminal Justice or related major;
SIA Security License
First Aid Certification
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
TPBN1_UKCT
- Location:
- South West London
- Job Type:
- FullTime