OverviewJob Title: Retail & Events Operations ManagerLocation: Royal Botanic Garden Edinburgh, Arboretum Place, Edinburgh, EH3 5NZSalary: Competitive salary plus Sodexo BenefitsHours: 40 hours, required to work 5 days out of 7, varied days every weekThe world-famous Royal Botanic Garden Edinburgh offers a permanent opportunity for a Retail & Events Operations Manager to join a unique sanctuary where events flourish. Set in 70 acres with panoramic views of Edinburgh’s city skyline, it is a treasure trove of natural wonders dating back more than 350 years.ResponsibilitiesLead a dynamic and engaging team across the café and event spaces at the Royal Botanic Garden Edinburgh—John Hope Gateway, Terrace Cafe, East Gate Lodge and The Caledonian Hall.Set the bar for high-standard food and service that feels warm and attentive, creating an environment where guests feel delighted and teams feel proud.Join a motivated, high-performing team to reinforce a fantastic reputation at a world-class venue.Provide support and inspiration to achieve objectives in the delivery of a varied and exciting retail and events offer.Focus on customer service and feedback; ensure issues are dealt with promptly and professionally.Devise and implement innovative training to maintain the highest standards.Maintain, update and ensure all SOPs are communicated, implemented and reviewed on a timely basis.What You Bring (Qualifications & Experience)Passion and energy to drive innovation and standards in looking after 1 million annual visitors.Minimum five years’ experience in events and retail hospitality.Natural creative and innovative flair with a genuine love of food and an eye for detail.Excellent people management skills with a desire to share knowledge and best practices.Industry awareness from high street to high end events.Ability to multi-task and provide clear and concise communication.Professional, motivated, driven, flexible and enthusiastic.Ability to innovate solutions and prioritise workload.Personal Licence holder (alcohol).Food Hygiene Level 2 certified.Good working knowledge of Excel, Word and Microsoft Outlook.What We OfferWorking with Heritage Portfolio is more than a job; it’s a chance to be part of something greater.A values-driven environment where you’ll be able to thrive in your own way.Employee Assistance Programme for legal/financial advice, work-related support, or personal issues such as bereavement.The Sodexo Discounts Scheme (or prepayment cashback card) available to you and/or friends and family.A Death-in-Service benefit for colleagues who pass away while employed by Sodexo.Flexible and dynamic work environment with access to ongoing training and development programs.Countless opportunities to grow within the company.Disability Confident Leader employer; we run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.Contact DetailsSodexoTel: 01276 687 000Contact: Mary ChukeluEmail: VP117A3BC7.567@vacancyposter.com #J-18808-Ljbffr