Operations Support Analyst

2 Days Old

Operations Support Analyst – Be Part of a Bold Digital Transformation Journey A global group of pioneering technology companies is seeking a driven and ambitious Operations Support Analyst to join a fast-growing, purpose-led team. As a leading innovator in life-saving technologies, this organisation is undergoing a significant digital transformation to deliver smarter, more connected solutions that drive a safer, cleaner, and healthier future. This is an exciting opportunity for a motivated Operations Support Analyst to play a pivotal role in supporting enterprise IT operations across a complex landscape of over 40 global businesses. Working closely with application owners, platform leads, vendors, and end users, you’ll help shape and optimise operational excellence in a highly dynamic environment.
What you’ll do as an Operations Support Analyst: Monitor day-to-day service operations, manage incidents, and coordinate urgent escalations. Deliver insightful reporting and dashboards using tools like Excel and Power BI. Identify trends and process inefficiencies to drive continuous improvement initiatives. Maintain and enhance documentation and knowledge sharing across teams. Collaborate with vendors, conduct service reviews, and uphold SLAs. Act as a key bridge between business users and technical teams, ensuring clear communication and resolution of operational challenges.
What we’re looking for: 2–3 years of hands-on experience in enterprise IT operations support, ideally across systems like HR, Finance, ERP, or Integrations. Strong analytical and problem-solving skills with an aptitude for identifying root causes and driving improvements. Proven ability to manage vendor relationships and navigate a global support environment. Excellent stakeholder management and communication skills. Familiarity with ITIL, Lean or Six Sigma principles is advantageous, but not essential.
This Operations Support Analyst position is ideal for someone with a curious, entrepreneurial mindset who thrives in a high-growth, collaborative setting. You’ll need to be proactive, pragmatic, and ready to roll up your sleeves as you contribute to a significant period of technology-led transformation.
If you’re a resilient, solutions-oriented professional looking to have a tangible impact in a purpose-driven global organisation, apply now for this Operations Support Analyst role and help shape the future of connected technologies.
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Location:
London (City Of London)

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