Overview

About the role
The Retail Operations department is responsible for generating income and profit for the Bodleian Libraries, through our on-site shops, online at bodleianshop.co.uk, and through our wholesale business. Bodleian Retail is going through an exciting period of growth and development. We’re looking for an enthusiastic and committed individual to join our small team and contribute to the ongoing success of the department.

Reporting to the Buying & Merchandising Manager, the role provides administrative support to the Retail Operations team with a particular focus on office administration, invoicing, maintaining organisational systems, ordering supplies, producing reports, coordinating retail maintenance tasks and providing a consistently excellent level of customer service.

This is a permanent, part-time position, working 18 hours per week. Working days will be Tuesdays, Wednesdays and Thursdays. This role does not support remote working.

Responsibilities

• Provide administrative support to the Retail Operations team, focusing on office administration and maintaining systems.
• Process invoicing and manage related records.
• Order supplies and coordinate replenishment as needed.
• Produce reports and assist with data collection and analysis.
• Coordinate retail maintenance tasks to ensure smooth operation of shops and related facilities.
• Deliver consistently excellent customer service in a busy retail environment.

Qualifications

• Self-motivated with excellent attention to detail and ability to work collaboratively.
• Strong written and verbal communication skills.
• Experience with MS Office, including Excel.
• Previous administrative experience or demonstrated organisational skills.
• Confident team player who thrives in a busy retail environment.

Working pattern

Part-time, 18 hours per week, Tuesdays, Wednesdays and Thursdays. This role does not support remote working.

Benefits

• An excellent contributory pension scheme
• 38 days of annual leave
• A comprehensive range of childcare services
• Family leave schemes
• Cycle loan scheme
• Discounted bus travel and Season Ticket travel loans

More information is available at https://hr.admin.ox.ac.uk/staff-benefits

Diversity and inclusion

Our staff and students come from all over the world, and we proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family-friendly policies, such as the right to apply for flexible working and support for staff returning from periods of extended absence, for example, shared parental leave.

We are committed to ensuring that our recruitment processes are inclusive and accessible. If you require the job description or any other materials in an alternative format, or if you would like to request any adjustments to support you through the application or interview process, please contact the recruitment team at recruitment@glam.ox.ac.uk.

How to apply

You will be required to upload your CV and a supporting evidence form using the attached template as part of your online application. Your supporting evidence form should list each of the essential and desirable selection criteria, as listed in the job description, and explain how you meet each one. Both documents must be submitted to be considered.

Deadline and interviews

Only applications received online by 12.00 midday (BST) on Friday 3 October 2025 can be considered. Interviews are expected to take place during the week commencing Monday 13 October 2025.

Chair of the recruitment panel: Victoria Dean, Buying & Merchandising Manager (victoria.dean@bodleian.ox.ac.uk). General queries: recruitment@glam.ox.ac.uk.