OverviewLocation: HounslowJob Family: RetailJob Type: Full TimeSalary: Competitive + Fantastic BenefitsAs a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.Who we areAt Virgin Media O2, we’re not just about keeping people connected; we’re about making every interaction meaningful.What You’ll Be DoingWelcoming customers with a friendly, approachable attitude.Building rapport to understand their needs and recommending tailored solutions.Showcasing our innovative products and meeting performance goals.Helping to maintain an inviting and organised store environment.The must havesConfidence, communication skills, and a passion for delivering great service.Resilience and motivation to achieve individual and team goals.Flexibility to adapt to different shifts and customer demands.An open mind, ready to learn and grow in a fast-paced retail setting.The other stuff we are looking forA genuine interest in technology and how it can make life better.Previous experience in retail, sales, or customer service (though not essential).A proactive attitude and team spirit to thrive in a collaborative environment.What’s in it for youWe’ll Set You Up For Success. You’ll Have a Supportive Team And Exceptional Tailored Training On a 4-day (30 Hours) Induction Within The First Two Weeks Of Your Start Date. This Will Delve Deep Into All Aspects Of Virgin Media O2, Making Sure You’re Well-prepared For Success And Able To Serve Our Customers. You’ll Also ReceiveA competitive hourly rate of £12.40, with the potential to earn more through our accreditation programme.Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.Market-leading maternity, paternity, neonatal, and carers leave policies.23 days’ annual leave and your birthday off. Plus, the option to buy and sell up to 5 extra days.An excellent pension scheme, matching up to 10%As well as the benefits, we also offer a wide range of support, rewards and tools – all focused on helping you to prioritise what really matters.Next stepsFollowing your application, you’ll receive an invite to complete an online assessment. If you’re successful, you’ll receive a call from one of our Recruiters to talk through the role in more detail and discuss some further questions.Seniority levelEntry levelEmployment typeFull-timeJob functionSales and Business DevelopmentIndustries: TelecommunicationsWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr