London, UKLondon, UK | Retail Team | Reports to the Marylebone Store LeaderWho is Allbirds?Allbirds is on a mission to prove that comfort, good design and sustainability don’t have to be mutually exclusive. We are dedicated to making the most sustainable footwear we can using premium natural materials, designed for the to and fro of everyday life. Our commitment to making better shoes in a better way is fueled by a belief that the shoe industry needs to focus less on flash and more on thoughtfulness.GeneralThe Retail Ambassador is the catalyst for bringing the Allbirds brand to life through an understanding of our culture and delivering an exceptional customer experience. As a Retail Ambassador, you'll ensure exceptional in-store experiences through positive customer interactions. You will employ your natural problem solving and sales abilities to answer customer questions and make compelling product recommendations.What does the job entail?Delivering and executing on three primary focus areas: Customer Experience, Daily Operations, and Teamwork.Build strong relationships with customers by providing high quality and personalized in-store experienceStrive to be a product-knowledge expert who can communicate passionately about our brand and productsActively contribute to the store’s sales goalsMaintain store appearance, cleanliness, and organizationOperate our point-of-sale system once trainedExecute on inventory and merchandising dutiesPerform daily operational tasks as delegated by the store leadership teamCommit to learning by asking questions and actively seeking to grow and develop new skills.Work collaboratively to achieve shared goalsPractice respectful, honest, and effective communicationCultivate a positive attitude and support your teammatesExperienceHigh School Diploma or GED1+ years experience in retail, direct customer sales and service, or hospitality, preferredExcellent communication skills and good judgmentStrong organizational skills with the ability to multitask and prioritize tasksBasic understanding of retail math for handling transactions and calculating discountsFamiliarity with POS systems and ability to learn new technical sales tools quicklyAbility and willingness to work flexible hours including but not limited to opening and closing shifts, Saturday or Sunday shifts and holidaysPassionate about providing great customer experienceStrong interpersonal, verbal, and communication skills; ability to build relationships and adapt to a diverse customer base is desiredPhysical RequirementsAble to stand/walk for extended periods of time on the sales floorContinually able to reach overhead, bend, squat, kneel and carry products necessary for customer service, inventory stocking, and store merchandisingAble to regularly perform store maintenance: sweep, vacuum, empty trash, clean, dust, etc.Use of iPads, computers, POS devicesAble to safely lift boxes up to 30 poundsComfortable climbing laddersDepending on location, going up and down stairsWhat do we offer?The Allbirds pay rate for the role is: £12.50 per hourAdditional benefits for roles at Allbirds may include: paid time off, equity, company bonus or sales commissions/bonuses; 401(k) plan with matching; medical, dental, and vision benefits; pre-tax savings, and wellness & lifestyle benefits.Benefits Overview:When you join our flock at Allbirds, we offer competitive pay as well as bonus and equity for eligible roles, healthcare, retirement savings, and other great benefits for the whole being.Health benefits include Medical, Dental, and Vision plans for employees and eligible dependents.Financial benefits include: company equity for eligible roles, 401(k) with employer matching contribution, Employee Stock Purchase Plan, company-paid life insurance for full time roles, short-term and long-term disability, pre-tax savings programs for eligible healthcare, childcare and commuter expenses for both full and part-time roles.Unlimited PTO for full-time corporate roles, sick and vacation time for other roles, plus parental leave (with a new parent bonus for full-time employees), volunteering, medical & family care leave, bereavement, jury duty, and voting.Support benefits through Modern Health (free mental health benefit with coaching and therapy sessions), Employee Assistance Program and more.Other Perks include: the company discount (50%) on most Allbirds products, discount mall through LifeBalance, reimbursement on eligible wellness expenses (full-time employees) and cellphone and more for certain eligible roles.DiversityAllbirds has a culture of honesty, respect and trust, and we are committed to providing an environment where equal employment opportunities are available to all applicants and employees without regard to their membership in any protected classification. #J-18808-Ljbffr