Be the first point of contact in a world-renowned setting. It’s the opportunity to deliver a unique experience. It’s being part of a team who welcomes thousands of visitors every year. This is what makes working for Royal Collection Trust so special. Standing at the end of the Royal Mile, The Palace of Holyroodhouse attracts thousands of visitors from around the World, to explore the Palace’s close associations with some of Scotland’s most well-known historic figures and learn how today it is used by The King. Our Retail and Admissions team are often the first and last point of contact for visitors, and so you’ll play a pivotal role in creating an extraordinary experience, from welcome to goodbye. Key Responsibilities: Act as the first point of contact for visitors, guiding them through their booking to ensure visitors have everything they need for their visit. Process ticket sales efficiently and accurately at our ticket counters. Use online systems to manage bookings and provide accurate visitor information. Promote and advise on a range of products in our shops, actively identifying opportunities to upsell and achieve sales targets. Maintain a consistent friendly and professional demeanour, ensuring every customer receives excellent service. Efficiently replenish stock on the shop floor, contributing to a seamless shopping experi...