About the Role

The role of Retail Assistant Manager is to assist the Store Manager in all areas of daily business operations, including leading the team to deliver the store standards, key performance indicators and an excellent level of customer service to our members within a dynamic retail environment.  

About us

Company Shop Group (CSG), part of Biffa, is the largest commercial redistributor of surplus food and household products in the UK. We enable some of the biggest retailers, manufacturers, food service and logistics providers to unlock value from surplus stock, which may have otherwise gone to waste. The surplus we handle is redistributed through our Company Shop stores and our award-winning social enterprise Community Shop where we build stronger individuals and more confident communities. Working with our partners, we deliver an incredible impact and we're proud to be a good business doing good. We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you’ll find us championing diversity and equality at every turn.

Hours: 40 hours per week, 5 days out of 7 (rota basis) between the hours of 6am and 10pm Monday to Sunday

The successful candidate must be flexible, the role will require working evenings, weekends and bank holidays

Location: Company Shop, Haughton Road, Darlington, DL1 2BJ

Salary: £31'748 per annum

Requirements

Accountabilities and Responsibilities 

• Supporting the Store Manager with the day-to-day service to colleagues, members and other stakeholders.  

• Ensuring that you and all members of your team adhere to all Company Shop Group policies and procedures. 

• Ensure that all Food Safety and Health, Safety & Environmental policies and practices are upheld, whilst proactively encouraging your team to promote a culture of good HSE practice including the reporting of any near misses and accidents. 

• Ensuring that all trading standards rules and regulations, merchandising guidelines and brand security measures are upheld.  

• Always delivering a proficient level of customer service to all our members. 

• Working closely with the Store Manager to deliver retail excellence in achieving green audits, sales budgets, KPI’s, local engagement plans and productivity model.  

• Drive change and continuous improvement by constantly looking for operational improvements, sharing knowledge and leading by example. 

• Delivering the day-to-day retail activity including but not limited to membership, replenishment, deliveries, waste management, markdowns, cash office, hygiene/housekeeping and product recalls across all areas of the store including services, chill, ambient, non-food, produce, frozen, warehouse and colleague and external areas.  

• Managing financial transactions correctly, assisting members through the checkout, processing all payments correctly including cash, card, contactless and refunds.  

• Being responsible for opening and closing the store, ensuring the store is ready for trading. 

• Supporting the Store Manager by acting as Duty Manager as and when required. 

• Management of colleagues, to include: 

• Rota/Payroll Management  

• Regular 121’s, documenting discussions and follow up actions/feedback annual reviews  

• Absence monitoring and management 

• Disciplinary and grievance issues in accordance with Company Shop policies 

• Recruitment and onboarding of new colleague. 

• Engaging your team both within your department and within other departments to support cross functional and positive working relationships. 

• Regular team briefings/huddles, striving to create a team environment through effective communication, motivation, inclusion and equality. 

• Leading and developing members of your team to deliver performance against plan and ensuring they deliver the tasks they are accountable for.  

• Supporting, developing and coaching all members of your team using development and succession planning tools.  

• Keeping up to date with information relevant to your department, cascading accordingly to your team.  

• Carrying out such other reasonable tasks as might be required by the Company from time to time.  

Knowledge, Skills and Experience:

• Proven record of management in a retail environment whilst managing a team of colleagues.  

• Solid interactive skills with an ability to communicate with members and colleagues and anticipate and rectify potential problems. 

• Lead by example and always uphold Company Shop Group values. 

• Ability to build and maintain effective working relationships. 

• To be flexible and adaptable to support the needs of the business. 

• Ability to work well under pressure whilst maintaining a can-do, helpful attitude in line with Company Shop Group ethos.  

• Strong operational and technical knowledge of your departmental area. 

• Ability to effectively plan, organise and manage own workload.  

• Excellent time management/organisational skills and ability to work to strict deadlines.  

• Service focused mindset for both internal and external customers. 

• Solution focused mindset bringing solutions and opportunities. 

• Basic mathematical and cash handling skills.  

• Food Safety - Level 1.  

Other duties that you may be required to undertake 

• Operation of MHE. 

• Carrying out First Aid and/or Emergency Response Marshalling.  

• Food Safety - Level 2. 

• Supporting and helping other Company Shop Stores or Colleague Shops across the United Kingdom.

Benefits

What's in it for you:

• Competitive salary with details available upon application
• Free membership to Company Shop for you and 10 x nominees.
• Annual Flu Injections, high street & leisure vouchers, and on-site Parking.
• Subsidised staff Canteen, Free Tea & Coffee, and Free Fruit Friday!
• Employee Assistance Programme – Grocery Aid.
• Eligible for Costco membership, Cycle 2 Work, and UK Fuel card discounts.
• Contributory pension scheme with death in service benefit.