Retail Assistant Manager Houston & Hawkes|Liverpool Street, London|£35,000 £37,000 per annum|Monday to Friday A brilliant opportunity for a people-driven hospitality professional with a flair for finance and a love of great food and coffee ready to support and grow a thriving operation in the heart of the City. The Retail Assistant Manager supports the Retail Manager in delivering high-quality, innovative and cost-effective retail, restaurant and café services. This role ensures smooth daily operations, accurate menu communication, compliance with food safety standards and an exceptional customer experience at every touchpoint. Acting as a key link between the kitchen team, front-of-house staff and management, you will ensure operational efficiency and service excellence with additional focus on digital menu updates, allergen communication and online order management. This is a role for someone who truly loves hospitality who lights up a room, connects naturally with guests and colleagues, and brings real financial awareness and organisational discipline to everything they do. You will work closely with the Retail Manager and collaborate with our Executive Chef to help shape a food and hospitality offer that is genuinely outstanding. THE ROLE Supporting the Retail Manager, you will help lead day-to-day operations across the coffee shop and restaurant balancing brilliant guest experiences with sharp financial and operational management. Supporting the Retail Manager in delivering high-quality retail, restaurant and café services Leading the team on the floor with energy, warmth and a genuine people-first approach Ensuring accurate menu communication, allergen compliance and food safety standards at all times Managing digital menu updates and online order management Working closely with the Executive Chef on menus, food quality and the overall dining experience Taking ownership of financial reporting, cost tracking and budget management Managing rotas, admin and operational paperwork with accuracy and efficiency Monitoring sales performance and identifying opportunities to improve Training, coaching and inspiring the team to deliver service excellence every day Confidently managing the full operation in the Retail Managers absence ABOUT YOU Youre a natural in a room full of people warm, confident and the kind of person guests and colleagues gravitate towards. But youre also the person who knows their numbers, keeps the operation tight and never lets the detail slip. Proven front-of-house experience in a hospitality, coffee or restaurant environment essential Strong financial acumen comfortable with budgets, cost control and reporting A genuine people person with a vibrant, positive personality and natural leadership presence Confident with admin, Excel and operational paperwork Knowledge of allergen regulations and food safety compliance Experience with digital menus or online ordering systems desirable Previous supervisory or assistant management experience highly desirable Highly organised and able to manage multiple priorities across a dual-concept operation A real passion for hospitality, great food and delivering memorable guest experiences WHAT WE VALUE At Houston & Hawkes, we hire for attitude as much as skill. The behaviours we look for in this role are: Customer focused always putting the guest experience first Planning and organising managing time, priorities and the operation with precision Flexibility and adaptability calm and solutions-focused when things change Problem solving and decision making confident to act and find the right answer Continually improving always looking for ways to do things better Leading and engaging people inspiring the team and bringing out the best in others Developing self and others committed to personal growth and supporting the teams development Managing people and performance holding high standards with care and consistency WHAT WE OFFER £35,000 £37,000 per annum, depending on experience Monday to Friday no weekends, genuine work-life balance Free meals at work every day Contributory pension, life assurance (2 salary) and Employee Assistance Programme Enhanced family-friendly benefits and a day off on your birthday Membership of CODE Hospitality Company events, recognition schemes and people awards

ABOUT HOUSTON & HAWKES Houston & Hawkes is an award-winning independent caterer ranked among the Top 30 Best Companies to Work for in Hospitality and a certified B Corp. We create vibrant, creative and sustainable hospitality experiences, and we invest genuinely in the people who bring them to life. At Houston & Hawkes, personality matters as much as skill. We want people who care deeply, bring great energy and are ready to grow with a company that will back them every step of the way. If this sounds like you, wed love to hear from you. Apply now.

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