Retail Assistant

New Today

About the role

It's helping to create unforgettable experiences every day.

It's being trusted to deliver at the highest standard. And it’s ensuring that millions of people enjoy magnificent palaces and remarkable collections of art. This is what makes working for Royal Collection Trust so unique.

The Royal Collection Trust is responsible for preserving and presenting one of the world's most significant art collections. We manage the public opening of official Royal residences, including Buckingham Palace, Windsor Castle, and the Palace of Holyroodhouse, along with our retail operations, offering exclusive products to visitors from around the globe.

As a Retail Assistant, you will be a key part of this mission, helping us deliver exceptional service to every visitor while maximising sales and contributing to the ongoing care of the Royal Collection.

Key Responsibilities

  • You'll provide outstanding customer service, engaging warmly and confidently with visitors to ensure they have a memorable experience.
  • By using your product knowledge and selling skills, you'll help to exceed daily sales targets and increase customer spend.
  • You'll maintain high standards of visual presentation, ensuring our stores reflect the quality of the Royal Collection and are always looking their best.
  • Supporting the retail team, you'll assist with stock control, cash handling, and day-to-day processes, ensuring accuracy and compliance with legal requirements, including the sale of alcohol.
  • You'll also be part of special events, from private evening tours to receptions, working flexibly to ensure everything runs smoothly.
  • With a focus on delivering excellence, you'll actively participate in training and development sessions to continuously grow your skills and knowledge.

Contract options and hours:

We have four roles available: two full-time permanent positions (38 hours per week) and two fixed term part-time positions (23 hours per week) from October 2025 to March 2026. In your application, please specify whether you would like to be considered for a full-time role, a part-time role, or both.

Essential Criteria

  • With previous experience in retail or a customer-facing role, you're driven by sales and committed to delivering exceptional service.
  • You're a strong communicator with a warm, friendly approach, always ready to engage with customers in a professional manner.
  • Your attention to detail and numeracy skills ensure that tasks like stock control and cash handling are completed accurately.
  • You thrive in a team environment, working collaboratively and flexibly to meet the needs of the business.
  • A passion for visual merchandising and maintaining high standards of presentation is a plus.

We know that to deliver our best work; we need to feel at our best. That’s why at the Royal Household we offer a generous benefits package designed to support your wellbeing and life priorities.

Enjoy 25 days annual leave, rising to 30 days (plus bank holidays) dependent on the length of time you have worked for us.

Our excellent non-contributory pension plan (we’ll contribute 15% and you can contribute more if you wish) is highly valued by our employees, as is complimentary lunch on-site to keep you fuelled throughout the day.

We also offer a range of leave options to support your life priorities, such as parental pay and leave and volunteering days, as well as benefits to support your physical and mental wellbeing.

Other perks include 20% off at our Royal Collection Trust Shops and complimentary admission tickets across all our locations, along with many more exclusive employee discounts.

Apply
Location:
Windsor
Job Type:
PartTime

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