Closing Date: 31 October 2025Annual Salary £25,000 + benefits Getting qualified. It’s a huge achievement that can completely change your prospects – but it’s not always open to everyone, whether that’s due to the cost of university or the timing not being right. With our apprenticeships, all that can change. Here at Barclays we offer a world-class programme that provides you with a permanent, full-time job with a competitive salary from day one - all whilst gaining a professional qualification at the same time. Whether you’re a school-leaver looking for alternatives to the traditional university route or you’re someone thinking differently about your future, we’ll help you to build an extraordinary career at Barclays, no matter your background. Our programme is designed for school leavers and career changers, but is open to anyone, no matter your background or your age. You’ll be joining an Apprenticeship cohort from diverse backgrounds, whether that’s school leavers starting their career, ex-military wanting to kick-start a career in the corporate world, or parents returning to work after time off. If you already have a degree, visit https://search.jobs.barclays/graduates and consider our graduate opportunities. Why a Barclays Apprenticeship? You’ll have the opportunity to earn while working towards a Senior Financial Services Customer Adviser Apprenticeship, a blend of theoretical learning and real-life practical work in a permanent job with a full-time salary. You can gain a professional qualification without a student loan, while gaining years of work experience. Apprenticeships may evolve and change; if a more relevant Apprenticeship becomes available, Barclays may update it before you start. Barclays has spent 15 years refining the support for apprentices. From day one, you’ll be assigned a Programme Support Manager matched to your needs and background. They’ll work with your People Leader to support you as an individual, and you’ll be matched to an expert in your subject to share knowledge. The Apprenticeship route offers self-discovery and exposure to different career paths. With over 325 years of banking expertise, Barclays operates in 39 countries, employing around 90,000 people to help move, lend, invest and protect money for customers worldwide, providing opportunities to network and explore your interests. Retail Banking at Barclays In Retail Banking, we create and deliver brilliant experiences for all Barclays customers. By understanding the people we serve, we shape the future of our products and services. From savings accounts to investments, mortgages to credit cards, to insurance policies and digital banking, Retail Banking makes money work for customers across the UK. We also support entrepreneurs; through Business Banking, we work with over a million small and medium enterprises to help them grow and thrive, building lasting relationships and providing tools to succeed. Branch Customer Care In this role, you’ll deliver exceptional customer service—responding to inquiries, resolving issues, and managing client requests with efficiency and care. You’ll personalise interactions across multiple digital channels, collaborating with internal teams including sales, operations, risk management, compliance and collections to meet client needs and uphold regulatory standards. You’ll help resolve queries and support business operations while maintaining high standards of customer care. Are you eligible? First, you’ll need the right qualifications. For this apprenticeship opportunity you’ll need 5 GCSEs at grades A*-C (9-5) including Maths and English (or equivalent). Beyond that, we’re looking for commitment and enthusiasm. Apprenticeships place deep investment in you as an individual, so you’ll be prepared to turn up every day, work hard, push yourself, and think differently about what you’re capable of. You’ll have the backing of a global bank and you’ll rise to that expectation. To apply for our apprentice programme, you must meet the Government's apprentice funding requirements that apply to you as outlined in https://www.gov.uk/guidance/apprenticeship-funding-rules for apprentices in England. These requirements include living ordinarily in the UK for the previous three years (subject to exceptions) and having the legal right to work for the full duration of the programme. Working In London All our London branches are well-connected by excellent transport links and surrounded by local amenities, making them ideal places to grow your career in a fast-paced, customer-focused environment. What happens once you apply? Step 1 – We’ll review your application Step 2 – You’ll be asked to complete our online assessments Step 3 – You’ll complete a survey to confirm eligibility Step 4 – You’ll attend a virtual or in-person assessment day (this will take place from November 2025) Step 5 – We’ll let you know the outcome and provide feedback Equality and diversity are important at Barclays. Barclays is an equal employment opportunity employer. This description includes the policy statement on equal opportunity and non-discrimination. Purpose of the role To participate in the day-to-day activities of the retail banking division, providing insights and expertise to help senior colleagues make informed decisions, develop new products and services, and identify new market opportunities. Accountabilities

Execution of small research projects, preparing presentations and reports to communicate findings, and collaborating with senior management to implement research insights for retail banking. Collaboration with cross-functional teams to support business initiatives. Participation in training and development programs to enhance skills and knowledge. Identification of opportunities, development of business cases, and management of the deployment of new products and services for retail banking. Management of client relationships and delivery of customer service support, including handling inquiries, processing transactions, and resolving complaints. Development and implementation of financial models and strategies to support decision making for retail banking. Training and mentoring of junior colleagues.

Analyst Expectations

Meet stakeholder/customer needs through operational excellence and customer service. Perform prescribed activities in a timely manner and to a high standard. No people leadership roles at this grade. Execute work requirements as identified in processes and procedures, collaborating with and impacting the work of team members. Identify escalation of policy breaches as required. Take responsibility for customer service and operational execution tasks. Own risk management and controls for your work and ensure compliance with relevant rules and codes of conduct. Understand how your role fits within the team and broader function. Follow well-defined procedures and know the work routines involved. Demonstrate understanding of procedures and evaluate alternatives from defined options. Make judgments based on factual information and build relationships with stakeholders and customers to address needs.

All colleagues are expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship, and to embody the Barclays Mindset to Empower, Challenge and Drive. #J-18808-Ljbffr