Director - Head of People at Hartnell Taylor Cook LLP

Hartnell Taylor Cook LLP offer a comprehensive property and asset management service, and our approach offers the best possible prospect for our clients. Individually and collectively, we take pride in delivering a first-class service and we do this by taking a detailed and integrated approach to property management, facilities management and accounting.

We treat each property as if it were its own business and strongly believe good Property Management has a major beneficial effect on value.

The Property & Asset Management team would like to recruit a Retail Centre Manager, to be based in the Northwest. This role will see the Retail Manager taking responsibility for managing several retail sites and a blue-chip vacant portfolio as well as supporting actions.

The role of a Retail Centre Manager requires a high level of organisation as well as an ability to operate as part of a team. This role brings responsibility, and we are looking for a confident and dynamic personality who enjoys the challenge of dealing with day-to-day retail issues along with monitoring building condition and systems from a compliance standpoint.

Communication with tenants, clients and suppliers will form part of the regular duties performed and as such the successful candidate will display excellent communication skills and the ability to think on their feet in difficult situations. They will also need to be able to control supplier activity during appointed works and ensure that all documentation is in place both pre and post works.

We see this role as part of the overall retail & FM service delivery to be a fundamental component to managing property and it is key to both the industry’s future and our own development.

To deliver successful vacant portfolio management some travel outside the NW Area maybe necessary

Key responsibilities:-

• Property Inspection and Checklist Completion
• Compliance Maintenance and Recording
• Embracing the principles of ESG
• Contract management and Tendering
• Tenant Liaison and attend on-site tenant meetings
• HSQE management
• Fully embrace our use of CAFM & H&S management systems. This is fundamental to the role and way we wish to approach Centre Management.
• Management of soft & hard services across the portfolio
• To develop and maintain a positive image of the building in its location.

Skills and Experience:-

• Able to build and maintain relationships with tenants, clients and suppliers.
• Some understanding of contracts and procurement
• Some understanding of service charge and budget principles.
• Show a confident approach and strong interpersonal skills. Solid communication skills both orally and written to ensure a professional approach to all situations.
• Ability to work independently and resolve issues using knowledge and experience.
• Have a strong work ethic and take ‘ownership’ of the role.
• A retail background would be advantageous
• Health and safety compliance, both in an occupational context and from a legislation position would also be advantageous.
• Experienced in the use of Excel and report writing
• Hold a full UK driving licence

What we can offer:-

• 25 days annual leave, plus bank holidays
• Mobile telephone
• NEBOSH General Certificate Study support
• Auto enrolment pension scheme (5% Employee, 4% Employer)
• Life insurance 4 x salary
• Flexible benefits including health cash plan, Holiday purchase, Cycle to work, gym and retail discounts
• Employee Assistance Program
• Professional subscription/fees
• Continuing Professional Development

If you wish to send your CV or require further information on the vacancy then please contact Leanne Jonas, Head of People:-

Email: leanne.jonas@htc.uk.com

HTC’s values

We\'ve put our heart and soul into the work that we do and approach each project with excitement. We love to make a difference, exceeding expectations and creating solutions through innovation

A Agile

Putting our clients first requires us to fit around them. We offer holistic solutions rather than a one-size-fits-all approach. We are not a big corporate machine with lots of processes; we think smart and act fast. Our customer service is at the core of everything we do.

We’re a friendly bunch and believe we create excellent results through teamwork and open dialogue, both internally and externally. We listen and talk with our clients about their needs, desires and challenges. We also like to take time out of the day to day and step back to celebrate our achievements together.

We believe relationships are built through honesty, integrity, transparency and inclusion. We don’t just talk a good game – we strive to deliver. Our professional team will put our clients right at the heart of our business. We can be trusted and relied upon by our clients to provide solutions for customer success.

Hartnell Taylor Cook is an equal opportunity employer and is fully committed to a policy of treating all of its employees and job applicants equally. Our Equality & Diversity policy is available on request.

If you wish to send your CV or require further information on the vacancy, then please contact Leanne Jonas:- Email: people@htc.uk.com

Seniority level: Not Applicable

Employment type: Full-time

Job function: Management

Industries: Retail