Retail Centre Manager Location: Portadown Job Type:Full time, permanent. In-person. Benefits:Company Car, Company events, Company pension, Employee discount, Employee mentoring programme, Free, on-site parking, Referral programme, Store discount, Bonus scheme Requirements: Essential Criteria: Previous centre management experience Strong leadership and organisational skills with the ability to develop and motivate staff Knowledge of tyre fitting, balancing, alignment, and basic vehicle maintenance Outstanding customer service skills Experience using point-of-sale systems, stock management software, and basic office applications Ability to prepare and manage budgets, control costs, and ensure business opportunities. Desirable Criteria: Full licence Comprehensive understanding of tyre types, fitting procedures, wheel alignment, balancing, and puncture repairs. Prior management experience in tyre or auto service centre Description: Duties Include: Daily running of the Centre including development, growth, compliance, breakdowns, deliveries, customer service and achievement of KPIs Establish and define strategic objectives by gathering pertinent business, financial, service and operations information; identifying and evaluating outcomes and best practice Maximise revenue and accomplish financial objectives through effective forecasting, cost control, budgets and targets; scheduling expenditures and corrective actions Commit to high customer care standards; maintain quality assured customer service standards and satisfaction, analyse and resolve customer service issues, identify trends and recommend system improvements to exceed customer service Build and support an effective team within the Centre through successful recruitment, selection, on-boarding, training and knowledge sharing ensuring Company and customer objectives are achieved Manage the performance and development of the Centre team through organising workload, delegating tasks, inspections, professional development, mentoring, coaching and training Contribute to Centre team effort, assisting staff by performing the tasks with them, testing, checking, replacing and repairing tyres and automotive parts; balancing and re-aligning wheels to accomplish results Maintain and check stock and the operation of equipment and vehicles, identify, evaluate and organise repairs of worn and faulty components, source new innovations, methods and techniques to add value to the Centre Maintain the cleanliness of the Centre, workshop, reception and Company vehicles; ensure all staff have a high standard of appearance and uniform Develop technical knowledge by attending training, reviewing relevant publications and establishing personal networks Liaise with the other Centre Managers and ensure sound communication to drive Company objectives Nurture communication within the Centre team through frequent team meetings, with agreed agendas and toolbox talks and formal monthly meetings Understand and adhere to Company policies and procedures to ensure a safe, secure and legal work environment Adhere to all rules and regulations including Health and Safety obligations, requirements and the reporting of accidents Undertake any other reasonable duties as shall from time to time be required by the Company within the competency of the role and post holder