OverviewRetail Customer Advisor (Belfast - Castle Court) - 12 hoursLocation: Castle Court Shopping Centre, Unit 4 Shopping Centre, Belfast, United Kingdom, BT1 1DDSalary: £12.60 per hour + an on-target bonus of 25%, paid out monthly based on your store's performanceWorking Hours: Part time 12 hours across 2 days per week, including weekends on a rotation basisJob DescriptionAs a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer\'s unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.Key ResponsibilitiesCustomer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.QualificationsIt all starts with you. We are looking for individuals who want to \"wow\" our customers by demonstrating how technology can transform everyday moments into something truly extraordinary.Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.Full training will be provided so no prior knowledge of our products is required - ambition and the drive to learn matter most.Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We\'ll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond.BenefitsA free staff handset + unlimited sim card4.5% employer pension contributionLife assuranceHoliday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)As a bonus, within retail, you will also receive:A Tastecard membershipMoney to spend with UberAccess to discounts across thousands of retailers, activities, gyms, and health clubs with our Perks at Work schemeOpportunity to win \u2018Three Celebrates\u2019 monthly and annual awardsAdditional InformationWe are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being.At Three, we offer a range of benefits, including a free staff handset + unlimited sim card, pension contributions, life assurance, and holidays (pro-rata). We also provide access to additional perks and career development opportunities; details are provided in the original listing.Need to know: We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request, please contact your recruiter or email jobs@three.co.uk for guidance. We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. During the interview, rely on your own knowledge and skills to show us who you really are. #VodafoneThree #J-18808-Ljbffr