Overview

Retail Customer Advisor (Edinburgh Fort) - 12 hours. Location: Unit 7B Fort Kinnaird Retail Park, Edinburgh, United Kingdom, EH15 3RD. Part-time hours across 2 days per week, including weekends on a rotation basis. Salary: £12.60 per hour + on-target bonus of 25%, paid monthly based on store performance.

Job Description

As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer\'s unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve high standards across Three while hitting sales targets together as a team.

Key Responsibilities

• Customer Engagement: Enhance the customer journey through meaningful interactions, leaving customers feeling positive and valued.
• Service Excellence: Create exceptional experiences by tailoring and promoting our products and services.
• Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
• Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring prompt resolutions.

Qualifications

• Customer Focused: Passion for delivering exceptional customer service and understanding customer needs.
• Team Collaboration: Ability to work well within a team and contribute to a positive, high-performing environment.
• Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
• Full training provided; no prior product knowledge required — ambition and willingness to learn are essential.

Be part of a business that invests in talent, empowering you to innovate, collaborate and grow. Ongoing development opportunities available to build skills and confidence, so you can own your progression as a Customer Advisor and beyond.

Benefits & Additional Information

• A free staff handset + unlimited SIM card
• 4.5% employer pension contribution
• Life assurance
• Holiday allowance of 31 days plus 2 bank holidays and 3 personal days (pro-rata)
• Tastecard membership, discounts across retailers, Perks at Work, and opportunities to win monthly/annual awards

Need to know: reasonable adjustments available during the interview process. If you require accessibility accommodations, contact the recruiter or email jobs@three.co.uk. We use AI in parts of our business to boost innovation and efficiency, but we value your authentic experiences and achievements during interviews.

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