OverviewRetail Customer Advisor (Farnborough) - 24 hoursThree UK Farnborough, England, United KingdomJob DescriptionAs a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.Key ResponsibilitiesCustomer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.QualificationsIt all starts with you. We are looking for individuals who want to \'wow\' our customers by demonstrating how technology can transform everyday moments into something truly extraordinary.Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.Full training will be provided so no prior knowledge of our products is required - ambition and the drive to learn matter most.Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We\'ll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond.BenefitsA free staff handset + unlimited sim card4.5% employer pension contributionLife assuranceHoliday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)Additional InformationWe are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being.As a bonus, within retail, you will also receive:A Tastecard membershipMoney to spend with UberAccess to discounts across thousands of retailers, activities, gyms, and health clubs with our Perks at Work schemeOpportunity to win ‘Three Celebrates’ monthly and annual awardsNeed to knowWe believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request, please contact your recruiter directly or email jobs@three.co.uk for guidance.We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. We\'re looking for authenticity and can\'t wait to get to know the real you.#VodafoneThree #J-18808-Ljbffr