OverviewRetail Customer Advisor (Holloway Road) - 30 hoursLocation: Holloway Road, North London. Salary: £13.85 per hour + an on-target bonus of 25%, paid monthly based on store performance. Working hours: 30 hours across 5 days per week, including weekends on a rotation basis.Join Vodafone Three and be part of a team that values inclusivity, customer focus and delivering great service. You will help customers with our latest smartphones, accessories and mobile services, providing first-class customer service and contributing to store sales targets as part of a collaborative team.About UsWe’re here to build a network the UK can count on – connecting people, places and potential. We’re expanding connectivity, investing in 5G and digital infrastructure, and building a future that works for everyone. We foster a workplace where different perspectives are welcomed and everyone can be themselves.Job DescriptionAs a Retail Customer Advisor at Three UK, you will understand and meet each customer’s needs as they enter the store. Your customer service excellence and knowledge of our products and services will help us achieve high standards and contribute to team sales targets.Key ResponsibilitiesCustomer Engagement: Enhance the customer journey through meaningful interactions that make customers feel valued.Service Excellence: Create exceptional experiences by tailoring and promoting our products and services.Performance: Achieve personal and store KPIs by driving sales and meeting performance goals.Solutions: Provide personalised solutions for general mobile or network-related enquiries, ensuring prompt resolutions.QualificationsWe are looking for individuals who want to wow customers by showing how technology can transform everyday moments. Key qualities include:Customer Focused: Strong passion for delivering excellent customer service and meeting customer needs.Team Collaboration: Ability to work well within a team and contribute to a positive, high-performing environment.Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.Full training will be provided, so no prior product knowledge is required. Ambition and the drive to learn matter most. We offer development opportunities to help you grow as a Customer Advisor and beyond.Benefits and PerksWe offer a competitive package of pay and benefits to reward your hard work, including health and well-being support.A free staff handset + unlimited SIM4.5% employer pension contributionLife assuranceHoliday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)In retail, you will also receive: Tastecard membership, Uber credit, discounts across thousands of retailers, and access to our Perks at Work scheme, plus opportunities to win awards.What We OfferWe invest in our people’s success with fair pay, bonuses and opportunities for development. You can personalise benefits for you and your family, including discounts and a pension plan. We support your career through learning and development tools.Need to Know / AccessibilityWe are committed to inclusive recruitment. If you require reasonable adjustments or accessibility support during the interview process, please contact your recruiter or email jobs@three.co.uk for guidance. We use AI to support innovation, but we value your authentic experiences and abilities during the interview process.#VodafoneThree #J-18808-Ljbffr