Overview

Retail Customer Advisor (Hounslow) – 37.5 hours per week. Based in Hounslow, England, United Kingdom.

Responsibilities

• Customer Engagement: Enhance the customer journey through meaningful interactions that leave customers feeling positive and valued.
• Service Excellence: Create exceptional experiences by tailoring and promoting innovative products and services.
• Performance: Achieve personal and store KPIs by driving sales and meeting performance goals.
• solutions: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a prompt resolution.

Qualifications

• Customer-focused with a passion for delivering exceptional service.
• Ability to work well within a team and contribute to a positive, high-performing environment.
• Problem solving: Resourceful and proactive in resolving customer enquiries.
• Full training provided; no prior product knowledge required—ambition and willingness to learn matter most.

Need to know: We are committed to inclusive hiring and provide reasonable adjustments during the interview process if needed. If you require adjustments or have accessibility requests, contact your recruiter or email jobs@three.co.uk for guidance.

What We Offer

• Salary: £13.85 per hour plus an on-target bonus of 25%, paid monthly based on store performance
• Hours: 37.5 hours across 5 days per week, including weekends on a rotating basis
• Benefits: Free staff handset + unlimited SIM card; pension contribution; life assurance; holiday allowance of 31 days (plus 2 bank holidays and 3 personal days pro-rata)
• Additional perks: Perks at Work, Tastecard, Uber allowance, discounts across retailers, and opportunities to win monthly/annual awards

Company description and values reflect VodafoneThree, with a focus on building an inclusive, fast-paced, and impactful workplace.

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