Retail Customer Advisor (Ipswich) - 37.5 hoursLocation: Ipswich, United KingdomSalary: £12.60 per hour + on-target bonus of 25%, paid monthly based on store performanceWorking Hours: Full time 37.5 hours across 5 days per week, including weekends on a rotation basisOverviewWe’re Three UK (VodafoneThree) building a connected UK. We value inclusion, growth, and real impact for our customers and communities. This role is based in our Ipswich store and focuses on delivering first-class customer service and meeting sales targets as part of a collaborative team.Job DescriptionAs a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and knowledge of our products and services will help achieve high standards across Three while hitting sales targets as a team.Key ResponsibilitiesCustomer Engagement: Enhance the customer journey through meaningful interactions, leaving customers feeling positive and valued.Service Excellence: Create exceptional experiences by tailoring and promoting our products and services.Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.Solution Efficiency: Provide personalised solutions for general mobile or network-related enquiries, ensuring prompt resolution.QualificationsFull training will be provided; no prior knowledge of our products is required. Ambition and a desire to learn matter most. Key qualities include:Customer Focused: Passion for delivering exceptional service and meeting customer needs.Team Collaboration: Ability to work well within a team, contributing to a positive, high-performing environment.Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.Additional development opportunities are available to build skills and confidence for progression as a Customer Advisor.Benefits & Additional InformationA free staff handset + unlimited SIM4.5% employer pension contributionLife assuranceHoliday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)Perks: Tastecard membership, discounts via Perks at Work, and moreWe offer flexible interview adjustments and emphasize authenticity in the recruitment process. We use AI in our operations, but value your unique experiences and achievements.What We OfferCompetitive pay and benefits, opportunities for development, and a supportive environment where you can grow your career with us. #J-18808-Ljbffr