OverviewThree Retail Customer AdvisorLocation: KingstonSalary: £13.85 per hour + an on-target bonus of 25%, paid out monthly based on your store's performanceWorking Hours: 20 hours across 3-4 days per week, including weekends on a rotation basisWe’re here to build a network the UK can count on – one that connects people, places and potential. VodafoneThree is building a future where everyone deserves the same chance to stay connected, and we’re helping close the digital divide, empower communities and drive meaningful progress. We’re committed to a workplace where diverse perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.Why VodafoneThreeJoin us and you’ll be at the heart of change, investing sustainably and creating opportunities that last. We’re expanding connectivity and reimagining what a connected nation looks like, with significant investments in 5G and digital infrastructure. Your work will power businesses, services, and communities across the country. You’ll face real challenges with real impact, across every corner of the country, and you’ll be helping build a future that works better for everyone. We move at pace and are continuously improving.We pride ourselves on being more than just a store; our Retail Customer Advisors are at the heart of delivering first-class customer service.Job DescriptionAs a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.ResponsibilitiesCustomer Engagement: Enhance the customer journey through meaningful interactions, leaving customers feeling positive and valued.Service Excellence: Create exceptional experiences by tailoring and promoting our innovative products and services.Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a prompt resolution.QualificationsWe are looking for individuals who want to wow our customers by demonstrating how technology can transform everyday moments into something extraordinary. Key qualities include:Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.Full training will be provided, so no prior knowledge of our products is required – ambition and the drive to learn matter most. Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We’ll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond.Additional InformationWe are a business built on people. We work hard to look after our customers and each other, and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being.At Three, we offer a range of benefits:A free staff handset + unlimited sim card4.5% employer pension contributionLife assuranceHoliday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)As a bonus, within retail, you will also receive:A Tastecard membershipMoney to spend with UberAccess to discounts across thousands of retailers, activities, gyms, and health clubs with our Perks at Work schemeOpportunity to win ‘Three Celebrates’ monthly and annual awardsWhat we offerWe care about our people’s success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays and paid personal days (pro-rata). You can personalise our benefits for you and your family, including discounts, vouchers, a pension plan and more. We support your career through learning and development tools.Need to knowWe believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our DEI Networks, we identify reasonable adjustments to help you perform at your best during the interview process. If you require adjustments or have an accessibility request, please contact your recruiter directly or email jobs@three.co.uk for guidance. We use AI to boost innovation and efficiency, but we value your unique experiences and achievements. During the interview, show us your knowledge, personality, creativity, and abilities.#VodafoneThree #LI-Onsite #J-18808-Ljbffr