OverviewRetail Customer Advisor (Lowestoft) - 20 hoursLocation: Three UK, Lowestoft, England, United KingdomSalary: £12.60 per hour + an on-target bonus of 25%, paid out monthly based on store performanceWorking Hours: Part Time 20 hours across 4 days per week, including weekends on a rotation basisAbout the roleAs a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer’s unique needs as they enter your store. Your dedication to customer service and knowledge of our products and services will help maintain high standards and achieve team sales targets.Key ResponsibilitiesCustomer Engagement: Enhance the customer journey through meaningful interactions, ensuring customers feel positive and valued.Service Excellence: Create exceptional experiences by tailoring and promoting our products and services.Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.Solution Efficiency: Provide personalized solutions for customers with general mobile or network-related inquiries, ensuring prompt resolutions.QualificationsCustomer Focused: Passion for delivering exceptional customer service and the ability to understand and meet customer needs.Team Collaboration: Ability to work well within a team and contribute to a positive, high-performing environment.Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.Full training will be provided, so no prior knowledge of our products is required — ambition and the drive to learn matter most.BenefitsA free staff handset + unlimited SIM card4.5% employer pension contributionLife assuranceHoliday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)Bonus retail perks including a Tastecard membership, Uber credits, and access to discounts across retailers via Perks at WorkOpportunity to win ‘Three Celebrates’ monthly and annual awardsNeed to knowWe aim to support candidates with reasonable adjustments during recruitment. If you require adjustments or have accessibility requests, please contact the recruiter or email jobs@three.co.uk.We use AI in parts of our business to boost innovation. During interviews, we value your own knowledge, personality, and abilities. #J-18808-Ljbffr