OverviewRetail Customer Advisor (Newry) - 20 hoursThree UK, Newry, Northern Ireland, United KingdomPart-time role across 4 days per week, including weekends on a rotation basis.Job DescriptionAs a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve high standards while contributing to team sales targets.Key ResponsibilitiesCustomer Engagement: Enhance the customer journey through meaningful interactions, leaving customers feeling positive and valued.Service Excellence: Create exceptional experiences by tailoring and promoting our products and services.Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a prompt resolution.QualificationsCustomer Focused: Strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.Team Collaboration: Ability to work well within a team, contributing to a positive and high-performing environment.Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.Full training will be provided so no prior knowledge of our products is required; ambition and the drive to learn matter most. We offer ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond.BenefitsA free staff handset + unlimited SIM card4.5% employer pension contributionLife assuranceHoliday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)Access to Tastecard membershipDiscounts across thousands of retailers, activities, gyms, and health clubs with Perks at WorkOpportunity to win ‘Three Celebrates’ monthly and annual awardsAt Three, we offer a range of benefits and support for career development. We also provide reasonable adjustments during the interview process if required.Need to know: We use AI in parts of our business to boost innovation and efficiency. We value your authentic experiences and encourage you to showcase your personality and abilities during interviews.#VodafoneThree #J-18808-Ljbffr