OverviewRetail Customer Advisor (Norwich - Haymarket) - 16 hours per weekLocation: 23-24 Haymarket, Norwich, United Kingdom, NR2 1QEPart-time 16 hours across 3 days per week, including weekends on a rotation basis. Salary: £12.60 per hour + on-target bonus of 25%, paid monthly based on store performance.Job DescriptionAs a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer’s needs as they enter your store. Your dedication to customer service and knowledge of our products and services will help us achieve high standards while working together as a team to hit sales targets.Key ResponsibilitiesEngage customers to enhance the journey and leave them feeling valued.Deliver service excellence by tailoring and promoting our products and services.Drive personal and store KPIs by driving sales and meeting performance goals.Provide personalised solutions for general mobile or network-related enquiries and resolve promptly.QualificationsCustomer-focused with a passion for delivering exceptional service.Able to work well within a team and contribute to a positive, high-performing environment.Resourceful, proactive problem-solving for customer enquiries and challenges.Full training will be provided; no prior knowledge of products is required. Ambition and willingness to learn matter most.Be part of a business that invests in your talent, offering ongoing development opportunities to build your skills and confidence.BenefitsA free staff handset + unlimited SIM card4.5% employer pension contributionLife assuranceHoliday allowance of 31 days per year plus 2 bank holidays and 3 personal days (pro-rata)Additional InformationWe offer a range of benefits you can personalise for you and your family, including discounts and a pension plan.We may provide reasonable adjustments during the interview process for accessibility needs.We use AI to support innovation; during the interview, we value your own knowledge, skills, personality and authenticity.#VodafoneThree #J-18808-Ljbffr