Overview

Retail Customer Advisor (Reading) - 30 hours per week. Location: Reading, England, United Kingdom. Salary: £12.60 per hour + an on-target bonus of 25%, paid monthly based on store performance. Working hours: 30 hours across 5 days per week, including weekends on a rotation basis.

We’re VodafoneThree. We believe everyone should have equal access to connectivity and a space where diverse perspectives are welcomed. You’ll join a team that cares about customers and the future we’re building, with opportunities to grow and develop.

Job Description

As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer’s needs. Your customer service knowledge and product understanding will help achieve high standards while contributing to team sales targets.

Key Responsibilities

• Customer Engagement: Enhance the customer journey through meaningful interactions that make customers feel valued.
• Service Excellence: Create exceptional experiences by tailoring and promoting our products and services.
• Performance: Achieve personal and store KPIs by driving sales and meeting performance goals.
• Solution Efficiency: Provide personalised solutions for general mobile or network-related enquiries with prompt resolutions.

Qualifications & Requirements

• Customer-focused with a passion for delivering exceptional service and understanding customer needs.
• Team collaboration and ability to contribute to a positive, high-performing environment.
• Problem solving: Resourceful and proactive in resolving customer enquiries.
• Full training provided; no prior product knowledge required—ambition and willingness to learn are valued.

Be part of a business that invests in talent and supports development. You’ll have opportunities to grow your skills and confidence and advance within the Customer Advisor role and beyond.

Benefits & Other Information

• Free staff handset + unlimited SIM
• 4.5% employer pension contribution
• Life assurance
• Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)

• Perks: Tastecard membership, Uber credit, discounts across thousands of retailers via Perks at Work, and opportunities to win ‘Three Celebrates’ awards.

What We Offer: competitive pay and benefits, up to 31 days off plus 2 bank holidays and paid personal days (pro-rata). We support learning and development to help you grow.

Need to Know

We welcome reasonable adjustments during the interview process. If you require accessibility accommodations, contact your recruiter or email jobs@three.co.uk. We use AI in parts of our business; share your authentic experiences and achievements during interviews.

#VodafoneThree

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Telecommunications