Retail Customer Service Apprentice

2 Days Old

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Location

Croydon, United Kingdom

Salary

£14,722.50 per annum

Job Type

Apprenticeship

Date Posted

August 22nd, 2025

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Retail Customer Service Apprentice at Cathay Group

Location

Croydon, United Kingdom

Salary

£14,722.50 per annum

Job Type

Apprenticeship

Date Posted

August 22nd, 2025

Apply Now

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Exciting times! Cathay Investments Limited retail shop, DFL Direct has recently opened at our Head Office, based in Croydon, and is currently looking for a confident, enthusiastic, driven individual to manage the shop daily, as well as conduct telesales. We're looking for a Retail Customer Service Apprentice, where you will not only get hands-on experience selling our products face to face and via the phone, but we will also support you in qualifying in a level 3 customer service apprenticeship.

Benefits

  • Company Pension
  • Enjoy our employee staff discount on all retail products
  • Staff discount on our new private dentistry 
  • Experience being able to manage retail shop 
  • Employee assistance programme (EAP), includes discount vouchers 

    • As a Retail Customer Service Apprentice some of your main responsibilities will be:

  • Greeting customers, assisting with product enquiries
  • Processing sales transactions accurately
  • Handling various payment methods securely
  • Professionally managing returns, exchanges, and complaints.
  • Resolve concerns or complaints efficiently and courteously, whether in person or via telephone
  • Promote offers and build customer relationship to encourage repeat in business.
  • Restocking and labelling products, or and when required telesales role!

    • For this specific role, you will be required in the shop from Tuesday to Saturday. We offer long-term career opportunities in a supportive work environment. We'll support you through our Apprenticeship Scheme with 20% study time per week and helping you to achieve a nationally recognised retail customer service qualification while fostering your learning and development. You’ll need strong customer service skills and a minimum of one year retail experience.

    Please Note: This role does not involve the sale of alcohol, tobacco, or food products.


    No agency applications will be accepted

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    Location:
    Croydon
    Job Type:
    FullTime

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