Description

At Footasylum, we're obsessed with giving our customers the best experience on the high street. The Retail Excellence Manager will be the driving force behind delivering exceptional service and turning every store visit into a sale.

You'll set the standard for how we connect with customers, train our teams to sell with confidence, and make sure every store is smashing its service and conversion goals.

Experience with service-first, experiential retailers is highly valued, as these environments demand the perfect blend of brand storytelling, customer engagement, and commercial focus.

Key Responsibilities

Service Excellence Define and roll out Footasylum's service standards across all stores, ensuring every customer gets a best-in-class experience. Partner with Area and Store Managers to embed service behaviours that reflect our streetwear culture and brand identity. Carry out service audits and in-store observations to spot opportunities and coach on the spot. Lead service training and refreshers for retail teams, keeping delivery authentic and relevant to our customers. Monitor customer feedback, reviews, and satisfaction scores to create targeted improvement plans.

Conversion & Sales Performance Analyse store KPIs (conversion, ATV, UPT, and footfall) to identify pe...