Retail Excellence Trainer, London, England, United Kingdom

Retail Excellence Trainer

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Description

The

Department: Retail

Location: All Brands, London

Description

The Retail Excellence Trainer is a dynamic ambassador for the ELEMIS brand, responsible for delivering engaging and inspiring training that enhances the theoretical knowledge, practical skills, and treatment excellence of our retail teams. With a focus on elevating both the service and performance of our professionals, this role ensures the delivery of a consistently exceptional ELEMIS customer journey, where expertise in treatments, premium consultation, and tailored product recommendations are seamlessly integrated.

Working closely with the Head of Retail Education, the Retail Excellence Trainer supports the development of teams across owned, premium, and specialty retail doors—including flagship locations and key partners such as Sephora and Boots. Through in-store coaching and immersive training sessions, this role empowers retail teams to refine their treatment techniques, strengthen sales skills, increase average order value, and achieve key performance indicators, all while upholding the standards and spirit of the ELEMIS brand.

A strong emphasis is placed on building deep product knowledge, delivering confident and accurate recommendations, and fostering customer loyalty through premium experiences. This role also plays an active part in supporting brand events and promotional activity, helping drive awareness and excitement across the retail network. In flagship doors, the Retail Excellence Trainer sets the benchmark, ensuring these locations deliver best-in-class service, retail performance, and treatment-led excellence.

Covering London and the South, this role is pivotal in nurturing talent, driving brand advocacy, and supporting retail success across ELEMIS’s most prominent UK locations.

What Will You Do?

Coaching and Development:

Educate staff on the features and benefits of all ELEMIS product franchises strengthening product knowledge throughout the retail channel, leading to increased customer confidence levels and retail sales.
Provide training on all NPD, retail services and seasonal GWP’s to maximize sell through.
Be abreast of new technology, competitors and industry product trends that may be discussed during training delivery
Support coaching for new retail hire onboarding
Support the ongoing development of the retail specialists and in-store teams.
Design and deliver on-site quartile store coaching plans.
Coach store managers to confidently asses' staff and conduct training when needed.
Performing polishing days for new hires and existing staff.
Assess and create action plans that the account manager can support and drive, for any team members who need training in stores.
Focus on our Flagship Boutique store and the team’s skills and knowledge.

Deliver Retail Training Programs:

Work collaboratively with your Northern counterpart to provide onboarding training for all new retail staff at the ELEMIS Training Academy and may occasionally train at an ELEMIS pop-up training space.
Deliver ongoing training to the retail team, alongside the Northern counterparts that strengthens their treatment expertise, product knowledge and selling techniques.
Ensure all team members in retail are trained in the ELEMIS experience and Power of 4
Confidently deliver streamed retail training
Provide hands-on training for ELEMIS retail services and other related services.
Develop when needed bespoke training sessions for key retailers.
Ensure that all retail treatments are performed in line with brand standards and to the highest standards.
Ensure our monthly education focus is delivered and has impact within the retail teams.

Elevate Brand Standards:

Share best practice guidelines and operational manuals to support retail teams in delivering exceptional customer experiences and adherence to brand standards.
Evaluate and assess the level of competency of the retail therapist to attain certification.
Take pride in your appearance as an ambassador of the brand and lead by example.
Perform regular assessments of retail locations to identify areas for improvement, providing actionable feedback and recommendations to store management.
Train Store Management in assessing staff and training.
Support retail in-store events and activations.
Present retail consumer masterclasses when needed
Support PR team with influencer events when needed

Performance Measurement:

Provide feedback to the Head of Retail Education and Senior Retail Excellence Trainer on content development needs for the UK/IRE market and assist with support on key projects as requested.
Test and trial new content for the retail channel.
Prepare and present regular reports to Head of Retail Education on the effectiveness of coaching programs in your area, highlighting successes, challenges, and recommendations for future initiatives.
Establish metrics as a team to measure the impact of coaching and training initiatives, which will be guided by Head of Retail Education.
Prepare and share on-site training plans with key stakeholders
Feedback on retail associate’s performance (strengths and weaknesses) and recommended training plans.
Provide timely and accurate feedback to key stakeholders regarding on-site coaching and outcomes and personal retail and service sales performance when working in a store or counter.
Provide feedback post working on an event to the key stakeholders.

Qualifications/Experience:

Beauty Therapy qualification to NVQ level 3 or equivalent, including facial and body electrical is a bonus
Experience within retail and has worked on shop floor
Teaching qualification highly desirable
Passionate about beauty retail and professional skin services.
Good level and standard of UK/European education or equivalent
Proven experience working in a retail environment demonstrating successful attainment of monthly store KPIs
Previous training and coaching experience within the retail arena
Previous training and coaching experience with treatment services
General computer literacy in Microsoft Word, Excel, PowerPoint, and Outlook
Familiarity with health and safety regulations in the beauty industry.

The Perfect Candidate

Knowledge of retail trends
Patience and encouragement are required within the training environment.
Adaptable to the diverse learning styles of retail professionals.
Self-motivated, organised with strong attention to detail.
Exceptional communication, presentation and facilitation skills
Experience working within a team environment, working collaboratively, and building positive business partnerships
Ability to listen and understand the needs of others, translating those needs into elevated education
Passion for ELEMIS
Commercial awareness
Understanding of E-learning a plus

Travel: Regular travel is expected to key retail locations and flagship stores in the London area as well our London training academy. There will also be occasional travel for conferences, events and meetings, will be required. The main area of travel will be London, but when needed will need to travel to stores in Bicester, High Wycombe, Blue Water and surrounding areas.

This role requires some weekend and evening work to support events. Adequate advanced notice will be provided except in the case of last minute unforeseen emergencies. Lieu time will be provided as compensation for any weekend and evening work, or working week hours will be adjusted.

Overnight Travel: Some overnight travel may be necessary for attending events, conferences, or supporting onsite educational activities.

What We Offer You!*

Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)
Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
Generous Holiday Allowance, increasing with length of service
Company Pension Scheme
Bonus/Commission Scheme
Healthcare Cash Plan (with Dental)
Employee Assistance Programme for all Associates and their families
Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
Much, much more!

*Some benefit eligibility is based on length of service or contract type

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Human Resources
Industries
Cosmetics

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