Description

Key Responsibilities

• Line-manage the Retail Excellence Trainer team, setting clear expectations and monitoring productivity, performance, and development. 
• Conduct regular 1:1s, team meetings, and feedback sessions to drive accountability and continuous improvement. 
• Support the professional growth of trainers through coaching, mentoring, and structured development plans. 
• Manage recruitment, onboarding, and integration of new trainers where required. 
• Be abreast of industry wide training methods and innovation to upskill Retail Excellence team and drive brand standards 

• Partner with the Head of Retail Education to ensure training priorities align with commercial objectives, retail campaigns, and product launches. 
• Provide insights and recommendations on team deployment, trainer workloads, and performance outcomes. 
• Prepare team performance reports, including training effectiveness, KPI achievement, and learner feedback, to support strategic decision-making. 

• Oversee the Retail Excellence training calendar, ensuring effective scheduling of academy sessions, field coaching, and retail activations. 
• Optimize trainer deployment to balance national and regional priorities, ensuring coverage of key stores and retail partners. 
• Track trainer productivity, ensuring maximum impact across time allocation, delivery, and follow-up. 

• Ensure consistency and quality of retail training delivery across the trainer team. 
• Provide feedback to the Head of Retail Education on content development needs for the market and assist with support on key projects as requested. 
• Collaborate with the Global Learning Content Designer and education teams to integrate new materials, updates, and innovations into retail training. 
• Support planning and coordination of Train-the-Trainer programs for the Retail Excellence team, ensuring readiness and alignment to brand standards. 
• Provide feedback post an event to the key stakeholders 
• Develop when needed bespoke training sessions for key retailers or activations  
• Test and trial new content for the retail channel.  

• Act as a key communication link between the Head of Retail Education, trainers, and wider business stakeholders. 
• Work with the Learning Platform & Community Manager to communicate retail training initiatives, updates, and success stories through newsletters and internal channels. 
• Partner with Marketing, PR, and Retail Operations to align training with activations, events, and brand moments. 

• Execute high level classroom and virtual training to the retail team that strengthens their treatment expertise, product knowledge and selling techniques.  
• Execute high level hands-on training and coaching for ELEMIS retail services and other related services.

Skills, Knowledge and Expertise

• 3–5 years’ experience in retail training, education management, or team leadership within beauty, skincare, or luxury retail. 
• Proven experience leading, coaching, and developing training teams. 
• Strong organizational and project management skills with ability to manage multiple priorities. 
• Commercially aware, with strong understanding of KPIs, retail performance drivers, and customer experience. 
• Beauty Therapy qualification (NVQ Level 3 or equivalent) highly desirable. 
• Strong presentation, facilitation, and communication skills. 
• Proficient in Microsoft Office Suite; experience with LMS platforms advantageous. 

• Knowledge of retail trends 
• Patience and encouragement are required within the training environment. 
• Adaptable to the diverse learning styles of retail professionals. 
• Self-motivated, organised with strong attention to detail. 
• Exceptional communication, presentation and facilitation skills 
• Experience working within a team environment, working collaboratively, and building positive business partnerships 
• Ability to listen and understand the needs of others, translating those needs into elevated education 
• Passion for ELEMIS 
• Commercial awareness  
• Understanding of E-learning a plus  

• Hybrid: London Training Academy, retail locations, and WFH for admin. 
• Travel: Regular travel across UK retail locations and flagship stores, plus occasional conferences and events. 
• Some weekend/evening work may be required to support retail activations (time off in lieu provided). 

What We Offer You!*

• Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)
• Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
• Generous Holiday Allowance, increasing with length of service
• Company Pension Scheme
• Bonus/Commission Scheme
• Healthcare Cash Plan (with Dental)
• Employee Assistance Programme for all Associates and their families
• Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
• Much, much more!