Lovisa is fast-fashion Retail

Lovisa is global, and its growth is infectiously energetic

See us at careers.lovisa.com

This is a hybrid role - home-based with a fortnightly presence in Soho, London

Stand-alone role

The Human Resources Manager (internal title People and Talent Operations Manager) is responsible for overseeing and managing the day-to-day HR Operations, ensuring compliance with employment laws, and driving initiatives that support a positive and high-performing work environment. This role involves providing guidance on HR policies, employee relations, compliance, and operational efficiencies while enhancing the overall employee experience across both Retail and Support Centre teams.

Key Responsibilities

HR Operations & Compliance

• Provide leadership and support on HR policies, procedures, and best practices.
• Ensure compliance with employment legislation in all operational regions.
• Oversee HR administration, including contracts, onboarding, offboarding, and reporting.
• Manage HR systems and maintain accurate employee records.
• Develop and implement strategies to improve operational efficiencies within the HR function.

Employee Relations & Performance Management

• Act as a trusted advisor to managers and employees on HR-related issues.
• Manage and resolve employee relations matters, including conducting investigations and preparing reports.
• Maintain accurate records of employee relations cases, grievances, and outcomes.
• Partner with leaders to proactively address performance concerns and provide coaching on performance improvement strategies.

Talent Management & Workforce Planning

• Support business leaders in workforce planning and organizational structure decisions.
• Lead and execute key HR projects, including engagement and retention initiatives.
• Partner with international leaders to align HR practices with business strategy.
• Manage immigration and international relocation processes, working with consultants as required.

Training & Development

• Provide coaching and support to managers and team members on HR-related matters.
• Assist in the design and implementation of talent development programs when required.

Culture & Engagement

• Champion company culture and values to foster a positive work environment.
• Lead employee engagement initiatives and support HR-related events.
• Partner with key stakeholders to develop and implement diversity, equity, and inclusion programs.

Skills, Knowledge, and Qualifications

• Typically 5+ years of experience in a HR Management or HR Operations role.
• Bachelor’s degree or diploma in Human Resources, Business, or Employment Law.
• CIPD qualifications would be an advantage. 
• Strong knowledge of employment laws.
• Experience managing employee relations cases and investigations. Experience managing ACAS. 
• Ability to analyze HR data, identify trends, and develop strategic plans.
• Strong problem-solving, negotiation, and conflict resolution skills.
• Experience using HR systems and handling HR administration processes.
• Excellent organizational and time management skills to balance multiple priorities.
• Strong communication and interpersonal skills, both written and verbal.
• High attention to detail and ability to maintain confidentiality.

We believe in supporting diverse cultures and harnessing the unique knowledge and experience of our team. We celebrate our global presence, by supporting our culturally diverse team around the world.