Retail and Logistics Manager - Harlequins RFC | Full-Time / Permanent

£33,000 + excellent benefits including bonus, healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.

The primary objectives of the role is to provide a quality, market leading and customer orientated service to our clients. To drive the highest level of service, Innovation & Collaboration, focusing on Beverage Operations.

The Retail & Logistics Manager must ensure the smooth planning and delivery of a first-class service whilst managing business needs and performance standards.

Act as a brand custodian for the service delivery provided at The Stoop, whilst striving to deliver market-leading initiatives to ensure a quality guest experience. Keep abreast of market trends and competitor performance. Take ownership and responsibility for Beverage operations as directed to Internal Bars, External Bar partners & other Concession Partners. 

Be proactive in your approach to service delivery, strive for quality and improvement at all times and lead a team with confidence. 

We are Levy 

Levy is about elevating experiences. We are a leading global hospitality partner, designing and delivering unforgettable guest moments that prioritise people and the planet.

Trusted by some of the world's most iconic stadiums, entertainment venues, and major events - including Wimbledon, Twickenham, Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London - we bring experiences to life with passion and precision.

Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities.

We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.

Retail and Logistics Manager - the role

• To be polite, professional and friendly at all times with customers, clients and colleagues
• To ensure the highest level of customer care is adhered to at all times
• To demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations
• To maximise all sales opportunities through selling techniques where applicable
• To acquire a good knowledge of all products in order to be able to advise individual customers on their product choice
• To actively gain customer feedback, passing information gained onto your manager
• Be abreast of current food and beverage trends and look to innovate and improve the overall operation
• As part of our commitment for continuous improvement and innovation, all colleagues are encouraged to seek ways to improve work activities and promote efficiency
• To ensure the successful delivery of individual events and projects
• Be prepared to assist colleagues in a willing and positive manner including assisting with other duties as required
• To actively support casual and variable team meetings and briefings, providing regular, clear and concise communication as required
• To actively support the Managers in motivating and engaging team members
• To make sure you are aware of, and meet the legal and Company requirements for fire, safety, health and hygiene
• To report health and safety issues to your line manager, including all accidents and near misses
• Ensure effective staffing levels are implemented throughout the catering operation whether that be Event Days or preparation days to provide excellent customer service within the agreed standard and financial targets.
• To guide colleagues with ensuring Bars & Concessions are set-up to the correct standards as per SOP
• Provide detailed information relating to cost of sales and sales mixes, analysis and provide suitable recommendations to ensure that these are delivered
• To implement staff planners to effectively set up and clear down areas of responsibility in line with business needs and in line with set targets
• Overall responsibility for site wide stock, including Hospitality & C&E. Ensuring all stock is managed correctly and efficiently in area of responsibility including but not limited to ordering, stock taking, financial analysis. 
• Place orders directly with relevant suppliers, in line with company policies, and ensure all relevant paperwork is completed
• Demonstrate awareness of financial implication of all sales and commitments made to a client.
  
  
• To act as the Manager on Duty when required and support the wider operational delivery including C&E as appropriate. 

What We're Looking For

• Excellent communication and interpersonal skills.
• Keen eye for attention detail.
• Strong financial knowledge and the ability to influence financial outcomes
• Builds good working relationships with all stakeholders and delivers a service that exceeds expectations. Relationships are characterised by a high level of acceptance, co-operation and mutual respect.
• Responds quickly to changing circumstances by being flexible. To not only accept change but to seek it out. Value different perspectives and ideas.
• Adheres to a strong set of moral, ethical and professional principles which shows soundness of personal character, honesty and truthfulness. Takes personal responsibility and accountability
• A real "people" person, with rounded leadership and planning skills, with a capacity to grow and develop into new areas of expertise as required
• Well versed in clarifying client and customer requirements
• Ability to work to deadlines
• Keeps abreast of market trends and competitor performance.
• Strong working knowledge of Microsoft and CRM products
• Preferably Personal Licence Holder
  
  
  

What You'll Get In Return

• Competitive salary with discretionary bonus and full company benefits 
• 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme 
• Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments) 
• Mental health support: 24/7 Employee Assistance Programme
• Family benefits: 2 days' additional leave after returning from maternity leave, day off for your baby's first birthday, enhanced family leave 
• Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships 
• Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products 
• Development opportunities: Professional subscriptions, ongoing training and structured career pathways 
• Meals on duty included
  
  
  

Why Join Us? 

Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality.

We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.

We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.

Together, we create unforgettable experiences - and shape the future of hospitality.