OverviewRetail Manager - Kenilworth at Headway - the brain injury association. Permanent role, 28 hours per week (4 days) located at 11 The Square, Kenilworth, CV8 1EF. Salary: £13.74 per hour.ResponsibilitiesLead a team of staff and volunteers, fostering a positive, collaborative, and customer-centric work environment.Oversee all aspects of shop operations, including stock management, sales, customer service, and loss prevention.Achieve ambitious sales targets and implement strategies to maximise shop performance.Deliver online selling on platforms.Build strong relationships with customers, resolving inquiries and complaints with professionalism and a positive attitude.Ensure company policies and procedures are adhered to, maintaining a safe and secure work environment.Deliver community engagement to share the understanding of Headways services.Organise and run creative fundraising events for your store to raise awareness and funds for the charity.About YouRetail management experience, preferably in a charity setting.A strong track record of delivering excellent customer service.Excellent communication, interpersonal, and leadership skills.The ability to motivate, coach, and develop a team.Proficiency in retail technology systems a plus.A passion for making a positive difference in the lives of others.BenefitsCompetitive salariesPension - automatically enrolled into the People’s Pension, with Headway contributing between 3–6% depending on contributions.Occupational Sick Pay Scheme – increasing with length of service.Death in Service Benefit.24/7 Employee Assistance Programme with access to counselling services.25 days leave increasing to 30 days plus Bank Holidays.IMHR Plus Privilege membership for shopping and lifestyle benefits.About UsHeadway UK supports individuals and families affected by brain injuries through rehabilitation, counselling, and practical assistance to help survivors regain independence and improve quality of life. Headway is committed to raising awareness and advocating for the rights of people with brain injuries. We provide education, community outreach, and personalised support to rebuild lives.How to ApplyShow an interest on Indeed or apply online via our website. Closing date: TBC. Interviews will take place on: TBC. You will only be contacted if your application is successful.Apply now. Use the following links to apply online: Job application form; Equal opportunities monitoring form. Alternatively, download printable forms from our site. #J-18808-Ljbffr