Overview Title Retail Manager - Osborne Location Osborne House, York Avenue, East Cowes, Isle of Wight, PO32 6JY Salary £25,593 / 36 hours per week / Permanent Job type Permanent Ref 16181 About the role Heritage is for everybody, and we are here for heritage. Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings. We are looking for a Retail Manager to join our team. The role is permanent full time and you\'ll be working 36 hours per week. Benefits

Salary from £25,593, depending on skills & experience 25 days holiday plus bank holidays, pro rata, rising to 28 days after 3 years Matched pension contributions up to 10% The opportunity to progress your career within the heritage sector Subscriptions to professional bodies Free access to all English Heritage sites for you and up to six friends and family members 25% discount in our shops and cafes Enhanced maternity, paternity or shared parental leave Options to buy additional leave An inclusive working atmosphere everybody is supported from all backgrounds, religions and with different needs Opportunities to go to some of our great live music and history events

Role responsibilities

As Retail Manager, you will be responsible for managing the retail business through a team of visitor assistant staff to deliver c.£750,000 retail income p.a. Monitor and achieve agreed retail targets and manage relevant retail expenditure budgets. Oversee the planning and management of all retail activity on site, in all permanent and pop-up locations as required. You will also take on duty management responsibilities as required, including out of hours and support retail management in your territory including training.

Qualifications and experience

Experience in generating profit by meeting revenue targets and controlling costs. To be familiar with principles of visual merchandising, inventory managements and retail operations. Be committed to the vision and the values of our charity.

Application and interviews Interviews will be held in the week commencing 6th October 2025 - at Osborne. If you would like to talk to us e.g. about workplace adjustments or working patterns, please contact Victoria Stone, Osborne Manager, at Victoria.stone@english-heritage.org.uk No agencies please. Find out more about us and what we do: https://www.english-heritage.org.uk/about/ You can also meet some of our people and hear about why they enjoy working with us: https://www.english-heritage.org.uk/about/our-people/careers-with-us/ Everybody\'s welcome at English Heritage Forget the stereotypes. It takes thousands of people from every background to care for England\'s heritage and open it up for everybody to enjoy. We\'re looking for every type of person with every kind of skill and experience, and we\'re committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally. These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing. We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments. You will need to refer to the following documents when completing your application. #J-18808-Ljbffr