Overview

Dune London is the leading affordable luxury footwear and accessories brand in the UK, with broad distribution across both the UK and internationally. It has 50 stores in the UK and over 100 in 25 countries around the world. The company is entering a period of sustained growth through additional stores, expansion of online channels and third party partners in the UK and globally. Celebrating its 30th anniversary, the group is a specialist in quality fashion footwear and accessories at the high end of the high street.

About the role

We’re looking for a dynamic and detail-driven professional to lead our Business Operations, ensuring our stores and Central Support Office (CSO) run smoothly, safely, and in full compliance with Health & Safety and maintenance regulations.

In this pivotal role, you’ll be the go-to communicator, keeping our stores informed and supported by managing enquiries with speed and precision. You’ll also take the reins on budgeting, driving cost-effective strategies across retail and CSO.

1 Year Maternity Cover

Key Responsibilities

• Maintain store and office operations, ensuring compliance with Health & Safety and sustainability standards.
• Manage business communications, ensuring clarity and consistency across teams.
• Lead budgeting and cost control for retail and office operations, including supplier management and tenders.
• Coordinate store openings, seasonal showcases, and in-store initiatives.
• Oversee CSO facilities, maintenance, and utilities, ensuring a safe and functional workspace.
• Support and coach the Business Operations Coordinator, fostering growth and performance.
• Collaborate with internal teams and external partners to deliver operational excellence.

About you

• Background in retail essential
• Demonstrate an ability to lead, motivate, train, and develop a team through active management
• Strong communication skills both externally and at all levels in the Company, both written and verbal
• Expense control and budget awareness
• Competent in Microsoft Office & Outlook
• Enthusiastic, self-confident, and self-motivated
• Grasps detail and accuracy and are analytical to a high level
• Successfully able to handle multiple demands and competing priorities
• High standards, strong self-management

About the perks

• Blended working – spreading your time across our office and remote working
• Brand new sustainable office in bustling West London (near Westfield)
• Friendly and open culture with flat structures allowing plenty of opportunity for development.
• Company growth and opportunity; Dune is opening new stores and channels and evolving all the time
• Open-minded company, welcoming thoughts and ideas to be shared
• Working with charitable organisations to help raise funds and give something back. Our current charity partner is Mental Health UK.
• 60% employee discount on Dune products
• 25 days holiday (plus the bank holidays)
• Cycle2work
• Company pension scheme
• Life assurance for all team members
• 3.00 p.m. finish every pay day Friday!
• Team socials and drinks – we like to have fun!
• Access to our employee assistance programme, retailTRUST, for wellbeing and personal development support with resources including free counselling, legal advice and financial guidance.
• Our own Wellbeing Allies – there to talk when you need them.

What happens next?

We will carefully review your application. If we don’t feel we’re the right fit, we will let you know. If we are excited to learn more about you, we will call to arrange a conversation.

Helpful tips: research the brand and role, review the interviewer on LinkedIn, browse our website, and visit a store if possible. Prepare examples that demonstrate your skills and experience relevant to this role.

Job information

• Seniority level: Associate
• Employment type: Temporary
• Job function: Administrative, Customer Service, and Other
• Industries: Retail and Retail Apparel and Fashion