Retail Operations Manager - North and North East

North and North East Scotland

Duncan and Todd are seeking an experienced Retail Operations Manager to oversee our branches across the North and North East of Scotland. The role will be spent predominantly in the field and will be responsible for contributing toward the development and execution of the Retail strategy, aligned to the business goals.

The Retail Operations Manager will be responsible for ensuring delivery of the strategy to the branches by inspiring and leading our teams through transformational change and will bring the vision to life. You will drive continuous improvement, ensuring clinical excellence and a great customer experience, whilst focusing on sustainability. The Retail Operations Manager will be responsible for driving sales, maximizing profitability, and ensuring the highest standards of customer service and clinical and operational excellence across all branches through their Hub and Branch Managers.

Responsibilities

• Oversee daily operations of your branches within the assigned area
• Develop and implement sales strategies to meet and exceed area targets
• Ensure clinical standards are achieved and maintained
• Monitor branch performance, analyse sales reports, and implement corrective actions as needed.
• Ensure consistently high brand standards, merchandising, and customer service across all stores.
• Lead, coach and motivate Hub Managers and their teams, empowering the Hub Managers to deal with the day to day branch issues with the Branch Managers.
• Conduct regular Branch visits, spend time with Hub Managers ensuring that performance is assessed and that staff are adhering to the company’s Ways of Working.
• Work closely with the Resources Manager and Head of People, ensuing that staffing levels are optimised, and recruitment and employee development are undertaken to a high standard.
• Financial Management, control budgets, analyze P&L accounts, and ensure cost-effectiveness through managing staff and costs.
• Reporting and analysis of results and performance identifying continuous improvement opportunities.
• Creation of strategic plans to deliver the company’s objectives working with the CCO.
• Be responsible for delivery, execution and adherence.
• Take the lead on projects that deliver the strategy, specialist focus may be on Optical or Audiology.
• Process optimisation, identifying areas for improvement in operational processes to drive efficiency and increase customer experience

Job Profile

• Retail experience, preferably in a clinical environment (optical/audiology)
• Managing and leading large teams
• Working at a senior level
• Clinical & operational excellence
• Business acumen
• Ability to analyse data and drive performance improvements

As part of this role, you will cover the following branches: Skye, Inverness, Wick, Thurso, Nairn, Elgin, Banchory, Keith, Banff, Fraserburgh, Inverurie and Peterhead.

As a result this role is eligible for a car allowance in addition to the base salary.

As a company, the D&T Group offer:

• 34 days annual leave (full time equivalent) inclusive of public holidays
• Staff Discount including; 2 x 100% off discount vouchers for spectacles, sunglasses or annual supply of contact lenses per calendar year + generous discount for family and friends
• High Street Vouchers: Discounts for high street shops, supermarkets, restaurants and cinemas through our partner discount platform.
• Employee Assistance Programme: Comprehensive support for all employees from our partners, Care First
• The opportunity to work for a company that cares.
• Career progression opportunities and further training.