Overview

Join to apply for the Retail Protection Product Consultant role at Zurich Insurance.

Working hours: 35 hours per week. This role is available on a part-time, job-share or full-time basis. Location: Flexible/Hybrid – Some travel to our Life Head Office in Swindon. Closing date for applications: 10th October 2025.

The opportunity: We aim to be the best retail protection provider in the UK, offering a great experience for our advisers, customers, and staff. You will help design, implement, and manage Zurich’s protection products that our customers need to secure their financial futures. You will support every stage of delivering our protection product development plan, working in multi-functional teams to balance speed to market, project costs, regulatory compliance, and shareholder return, with a focus on good customer outcomes.

We are looking for someone who puts customers first and knows the UK financial services market well. Ideally, you have experience in retail protection and are eager to learn and understand the entire customer journey to ensure our protection plans deliver good results for customers. We support flexible working arrangements, including part-time and remote options. Please discuss the flexibility you need at interview.

What you’ll be doing

You’ll work with Proposition Development colleagues and other teams to design, implement, and maintain new and existing propositions on our Life Protection Platform.

• Analyse the protection market, competitors and customer needs to identify gaps and opportunities for Zurich.
• Develop ideas to enhance existing and new propositions to better meet customer needs.
• Assess feasibility of new product ideas, build business cases, and recommend whether to proceed.
• Lead or support projects to refresh, upgrade, or create new protection propositions.
• Collaborate with experts across the business to ensure changes meet customer needs, offering personalisation and flexibility efficiently and cost-effectively.
• Identify, monitor, and mitigate delivery and regulatory risks before launch. Follow product development and risk & compliance procedures.
• Help develop and maintain propositions on industry quote portals and best advice systems.
• Understand regulatory changes and their impact on the protection market, and assess what changes are needed to stay compliant.
• Understand the commercial aspects of protection plans, such as pricing and reinsurance, as part of the development process.
• Act as a retail protection expert across the business, helping other areas as required.
• Develop and maintain a network of experts in all relevant areas.

What we’re looking for

• An understanding of the advised and UK Life market is required; additional experience in the non-advised market is preferred.
• Experience in the UK Retail Protection market is preferred.
• A passion for protecting customers’ financial futures.
• Experience in leading multi-functional project teams of varying scales and complexities.
• Effective communication skills tailored to each situation, ensuring all stakeholders can contribute and feel listened to.
• A self-starter with a growth mindset, capable of creative thinking to overcome delivery obstacles.
• Comfort using data, research, and feedback to balance competing demands and achieve optimal proposition design.
• Commitment to developing protection subject matter expertise to provide technical guidance across the business.
• Experience in planning and developing marketing/take-to-market content to support launches and campaigns.

As an inclusive employer we want to ensure that all candidates feel comfortable and able to perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.

What you’ll get in return

Zurich offers a wide range of employee benefits to fit different needs. Benefits include a 12% defined non-contributory pension scheme, annual company bonus, private medical insurance, and the option to buy up to 20 extra days or sell some of your holiday. For more information about benefits, follow the link: Employee benefits | Working at Zurich Insurance UK.

About Zurich

Zurich aspires to be one of the most responsible and impactful businesses in the world and the best global insurer. With over 55,000 employees in more than 170 countries, Zurich is a long-standing player in the insurance industry. We are committed to sustainable impact, wellbeing, diversity and inclusion, and continuous training and development opportunities. Zurich Community Trust supports charitable activity across the UK.

So, make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.

Our culture

Zurich values diversity and inclusion and is committed to treating all applicants fairly and with respect, irrespective of background, beliefs or culture. We focus on wellbeing and provide access to a range of training and development opportunities. We encourage volunteering and community involvement through Zurich Community Trust.