OverviewHarrods Knightsbridge, United Kingdom — Retail Services Associate. This role is based in our Knightsbridge store and involves delivering seamless, world-class customer experiences at one of the most important touchpoints in our store. You’ll be the face of Harrods for customers collecting their shopping, food parcels and online orders, ensuring the service is smooth, professional and efficient from the point of sale through to collection.Your focus is on service and organisation to make this final step in the customer journey effortless, maintaining Harrods luxury standards. ResponsibilitiesDeliver exceptional service to every customer collecting their parcels and orders.Build rapport with customers, anticipate needs, and resolve queries swiftly and professionally.Handle escalations with confidence, turning challenges into positive outcomes.Process high volumes of parcels efficiently, keeping storage areas organized and secure.Use systems such as Enactor, Zendesk, STORM and The Lobby app to manage collections and data accurately.Promote NPS feedback to continually improve service standards.Maintain immaculate department standards in line with Harrods luxury expectations.Support colleagues by ensuring the department is fully covered during operating hours. About YouHave previous customer-facing experience in retail, hospitality, or a similar fast-paced environment.Be confident handling challenging situations while remaining professional and composed.Demonstrate excellent communication skills, both written and verbal.Have strong attention to detail with a logical and methodical approach to operational tasks.Be comfortable using POS and service systems, with the ability to learn new technology quickly.Be a strong team player, able to support colleagues and adapt to business needs.Be physically able to carry shopping bags up and down stairs, and across to our car park if required.Take pride in presentation and punctuality, embodying Harrods standards at all times. Role DetailsThis is a full-time role, based in Knightsbridge, working five days across a seven-day rota (shifts between 09:30 – 21:30). About UsHarrods is one of the world’s leading luxury department stores, a destination for top designers and the most sought-after brands from around the globe. Our mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences. Our Promise to YouHelp us make the impossible possible for our customers and we’ll do something remarkable for you. We offer a friendly environment to inspire your best work, with abundant opportunities and support to build an exceptional career across the varied specialisms of our business. Uniquely YouWe believe in growth and valuing individual strengths. If you can demonstrate the majority of the skills and experience for the role, we encourage you to apply. We celebrate diversity and inclusivity and welcome applicants from all cultures, backgrounds and experiences. How to Apply and Additional InformationFor more about life at Harrods, search #TogetherHarrods on LinkedIn or follow us on Instagram @togetherharrods. #J-18808-Ljbffr