Overview

Retail Service Manager – Reading at Arriva Group

Location: Reading, England

What You’ll Be Doing

• As a Retail Service Manager, you will be the face of CrossCountry onboard our trains – providing a warm welcome, delivering a high-quality at-seat catering service, and making every journey a positive experience for our customers.
• From serving refreshments in Standard Class to offering complimentary service in First Class, you will play a key role in ensuring passengers travel in comfort and style.

What’s in it for you?

• Starting salary: £26,888, rising to £34,061 after successful training (based on a 38-hour week)
• Permanent, full-time position with great career prospects
• Comprehensive training and continuous support (Your initial 4-week training course will take place at our Customer Service Training Centre in Derby, where you will be trained on all aspects of the role)
• Opportunities to grow within a national transport brand

What We Are Looking For

• Excellent people skills – confident, approachable, and great at connecting with customers
• Sales and service driven – focused on achieving targets and delivering top-tier service
• Strong work ethic – reliable, consistent, and committed to high standards
• Team player – work seamlessly with onboard crew and local colleagues
• Flexible – able to work early mornings, evenings, weekends, and bank holidays
• Well-presented – professional appearance that reflects our brand
• Personality – authentic, energetic individuals

Location Requirement

• You must live within 1 hour’s commute of Reading and be able to travel at unsocial hours reliably

Why Join CrossCountry?

At CrossCountry, we’re committed to building a diverse and inclusive workforce where everyone can thrive. We value the unique perspectives that everyone brings and believe this drives our success.

In Return Our Benefits Include

• Holiday allowance of 30 days, rising by one day a year up to a maximum 35 days
• Pension is defined benefit, so contributions can vary but benefit is fixed and inflated each year
• Free travel on Arriva Rail services (CrossCountry, Chiltern, London Overground and Grand Central)
• 75% off travel on other UK rail companies
• Discounted European rail travel after one year

Application Details

Application Deadline: Sunday 19th October 2025

Please note, successful applicants will be required to attend a medical and have a DBS check.

Join us and be part of something bigger – making journeys better, one customer at a time.